The Cancer Pavilion of Froedtert & The Medical College
of Wisconsin is a tremendously exciting project. What this
facility and the different programs that we’re going to have
in there offer to southeast Wisconsin, is a state-of-the-art,
single place where a patient can come and receive all of the
services that they need, including all of the support mechanisms
that they may need to get their cancer taken care of.
Cancer is a disease that has to be addressed by many different
disciplines, so you typically don’t just see a surgeon, or just
see a medical oncologist. You may see four or five different
specialists during the time that you’re receiving care for your
The Cancer Pavilion was designed specifically with our customers
in mind. And our customers include certainly our patients as the
number one most important customer; but their families, our
referring physicians, our staff and our faculty physicians who
provide care here in the Center. In order to obtain the voice of
the customer, to understand what was critical to all of those
different constituencies, we spent a great deal of time getting
out and asking them what was important to them.
At Froedtert & The Medical College we are using a somewhat a
new and a bit revolutionary way of providing a continuum of care
for our patients. We believe that it's extremely important that
the care be highly coordinated from the time that first phone
call comes in, until all the way through the treatment, until
the patient is well past and under follow-up care, essentially.
We've established a mechanism to unite all of the different providers
and coordinate all of that care. It consists of what we're
calling the "Hub." The Hub sets up all of the appointments,
obtains all of the outside records, provides all of this
communication back and forth to the patient, and in addition is,
remains, an ongoing point of contact for the patient all the way
through their treatment course as well as well beyond the
completion of their care.
In order to facilitate that level of coordination, it's very
important to be able to have the different specialists able to
see a patient in the same place, at the same time. Now this is
called "interdisciplinary care," and what we have designed for
our new Pavilion is a Cancer Clinic. All the physicians on campus
who need to provide care for those patients will come and interact
with the patient right there in that "home" clinic.
This is a major undertaking, building this new Pavilion. And it's
being undertaken because of the strong belief that cancer patients
need this level of care. And we will provide the absolutely best
care in southeastern Wisconsin in this new facility.