Froedtert Hospital Billing and Insurance

Frequently Asked Questions

These frequently asked questions should help address any concerns you may have regarding paying your Froedtert Hospital medical bills online. If you have additional questions, please call the Froedtert Patient Financial Services Department at 800-803-8155, from 8 a.m. to 8 p.m., Monday through Thursday, 8 a.m. to 5 p.m. on Friday, and 9 a.m. to 1 p.m. on Saturday.

Who can I call with questions about my account balance? Charges on my bill? Making arrangements for payment?
Who should I contact if there's a change in my insurance or in my home address or telephone?
What are my payment options online?
Is this Web site safe for credit card transactions?
Can I view my account balance online?
May I still pay my bill by mail, either with a check or credit card?
Where are you located?
Why am I receiving two bills for the same service?
Did you bill my insurance?
What information will I be asked to verify in order to discuss my bill?
What insurance plans does Froedtert Hospital accept?

Who can I call with questions about my account balance? Charges on my bill? Making arrangements for payment?

The staff of the Froedtert Hospital Patient Financial Services Department is available to help Monday through Thursday, from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and 9 a.m. to 1 p.m. on Saturday. Call 800-803-8155.
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Who should I contact if there's a change in my insurance or in my home address or telephone?

Any changes should be communicated to Froedtert Hospital Patient Financial Services, Monday through Thursday, from 8:00 am to 8 p.m., Friday from 8 a.m. to 5 p.m., and 9 a.m. to 1 p.m. on Saturday. Call 800-803-8155.
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What are my payment options online?

Online payment through this Web site is possible only by credit card. We accept Visa, MasterCard and Discover. We do not accept American Express.
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Is this Web site safe for credit card transactions?

Yes. The transaction portion of this Web site is protected with the latest encryption software from DigiCert, an industry leader in secure transaction software.
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Can I view my account balance online?

No. Online access to account information is not possible at this time. If you have questions regarding your account balance or any other account-related topic, Froedtert Hospital Patient Financial Services is available to help Monday through Thursday, from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and 9 a.m. to 1 p.m. on Saturday. Call 800-803-8155.
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May I still pay my bill by mail, either with a check or credit card?

Yes, payment by mail is still acceptable and is expected to remain the preferred method of payment for most patients. The online bill payment option is provided only as an added convenience for those who prefer to avoid the time and expense of traditional payment.
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Where are you located?

The Patient Financial Services Department has moved to a new location. The department is now located in the Froedtert Health Administrative Services building at the Woodland Prime office park. Although our physical location has changed, our mailing address and phone numbers remain the same.
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Why am I receiving two bills for the same service?

The bill you receive from us will only contain Froedtert Hospital charges for services provided by the hospital. Physicians are not employed by the hospital. Professional fees charged by these physicians for services provided to you will be billed by the Medical College of Wisconsin separately and apart from the fees charged by the hospital. If you receive a bill from the physician and have questions, please call 800-242-1649.
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Did you bill my insurance?

Your statement will indicate any payments received and the name of the insurance company that Froedtert Hospital billed. You should have received an Explanation of Benefits from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.
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What information will I be asked to verify in order to discuss my bill?

If you call Froedtert Hospital Patient Financial Services to discuss your bill, you will be asked to verify your social security number. This identity verification is done for your protection.
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