Froedtert Hospital Billing and Insurance
Froedtert Hospital accepts responsibility in providing you with the best value in medical services. In turn we ask that you accept responsibility for paying for those services in a timely manner. You will be required to sign Consent for Treatment and Responsibility for Payment forms regardless of what insurance coverage you have.
Understanding Your BillIf you need help interpreting your bill, a bill explanation guide and our guide about our billing and payment procedures are both available in PDF format. In order to view PDF files, you will need the Adobe Acrobat Reader, which is available at no charge from Adobe’s Web site.
Help is just a phone call awayWe understand that billing and collection for health care services can be confusing. For assistance with billing questions, please call the Patient Financial Services department at 800-466-9670. If you would like to receive an estimate of charges to determine if you might be eligible for financial assistance programs, please contact a Financial Counselor at 800-466-9670.
- We will bill your insurance after services are rendered.
- We will not send you a bill until after your insurance has processed your claim. This takes about 30 days.
- Your bill from Froedtert Hospital will only be for services provided by the hospital and for use of the facility.
- You will receive a separate bill from MCW for your physician’s services.
- You may receive an explanation of benefits before receiving an actual bill from your provider.
Non-Therapy Visits: Each time you are seen, a new account is created and a new bill is generated. Every visit has its own account number/bill.
Therapy Visits: We will bill your insurance monthly for all of the visits during the prior month. This will be assigned a series account number.
Billing DefinitionsDeductible: The amount you must pay annually towards health care expenses before insurance starts paying benefits
Co-pays: A flat fee you pay for healthcare expenses. Example: $30 office visit co-pay, $50 urgent care co-pay, $100 ER visit co-pay.
Co-insurance: The percentage of your healthcare expenses you pay. Example: insurance pays 80%, you pay 20% of charges. Explanation of Benefits (EOB): A letter from your insurance provider informing the patient that the claim has been processed. This letter details what the provider is being paid and the portion the patient is responsible for.
Facility Fee: Fee charged by the hospital for the use of its facilities and support staff in addition to physician fees. Example: operating room, procedure room.
Out of Pocket Maximum: The maximum amount you have to pay, per year, under your insurance plan. This amount includes deductible and co-insurance amounts. Co-pays are not included in the out of pocket maximum.
Froedtert Health Billing: 800-466-9670
Medical College of Wisconsin Billing: 800-242-1649
Last Review Date: May 13, 2013