Insurance Coverage

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The hospital will bill your insurance carrier shortly after health care services have been provided. As a convenience to you, we will only send you a billing statement after your insurance company has paid and there is a balance due from you, or in the event we are unable to obtain payment from them.

Self Pay Discount

Patients without health insurance may receive a discount off of their hospital bill. An additional discount may be granted for pre-payment of hospital services or prompt payment of the hospital bill.

Processing Your Bill with Your Insurance

If you have health insurance, we will only send you a statement after your insurance company has paid and there is a balance due from you or in the event we are unable to obtain payment from your insurance company. You may receive an explanation of benefits (EOB) before receiving an actual bill.

You may receive a separate bill from another provider organization that works in affiliation with Froedtert, such as a physician bill.  Please see “Why am I receiving two bills for the same service?” under the Billing & Insurance FAQ’s section for more information.

It’s Important to Know if you Need Pre-Certification

It is important for you to know if your insurance requires pre-authorization or pre-certification in order to ensure payment is made for your services. If pre-authorization or pre-certification may be needed, please inform your physician's office at the time of scheduling or contact the pre-authorization department at 414-777-1779 to avoid delays in processing your services and/or admission to the hospital.

If you Don’t Have Insurance

In the event you don’t have insurance you will be asked for a deposit prior to receiving services. A bill will be sent shortly after services are rendered requesting payment of the balance due. If you are unable to pay the entire amount, or wish to make payment arrangements, please contact Patient Financial Services Department at the phone number on your bill.

Froedtert & the Medical College of Wisconsin health network serves the community by providing medical care to all patients regardless of their ability to pay. If you are without health insurance, a financial counselor can help you find out if you are eligible for available programs including Medicaid and the Financial Assistance Program. You can reach a Financial Counselor at 800-466-9670.

Financial Assistance

Financial Assistance is available to patients with an identified need, including uninsured patients and patients who are insured but can’t afford their deductible and co-insurance. We can determine if you qualify for Financial Assistance based on your income, expenses and assets.