Patient Safety Initiatives

Froedtert & the Medical College of Wisconsin are committed to providing a safe environment for all patients at all locations. Many programs are in place to ensure that your visit, whether as an inpatient or outpatient, is as safe as possible.

Patients, along with their family and caregivers, can also take an active role in their own safety. Please review our tips for enhancing your safety.

Patient Identification

All patients receive an identification (ID) band to ensure accurate identification during their hospital stay. Staff members ask each patient his or her name and birth date, or check the patient’s ID band at the following times:

  • Before medications are given
  • Before blood is given
  • Before a procedure, treatment or test is performed
  • Before the patient is transported within the hospital

All outpatients who will have an invasive procedure or an IV medication, or who will receive blood, should also wear an ID band and have their name and birth date verified.

Electronic Health Records

Froedtert & the Medical College of Wisconsin uses Epic, an electronic health record system, to allow access to patient records by any Froedtert & the Medical College of Wisconsin provider. This improves communication between physicians caring for a patient and helps reduce errors. 

All patient information is privately and securely stored in the Epic system.

Patients can access their electronic health record, view test results and request appointments through MyChart.

Enhanced Care for Intensive Care Patients

Patients in the intensive care units at Froedtert Hospital and Community Memorial Hospital benefit from an extra layer of monitoring through the remote ICU. 

The remote ICU consists of computers and special software that allows trained staff to see what is happening with ICU patients at these hospitals. This technology allows staff to see monitors, lab values, and the patients themselves with cameras in each patient’s room. The system provides an extra set of eyes to watch each patient, note trends and catch some things more quickly than in a traditional intensive care unit. Most ICU patients like knowing that someone else is watching over them.

The remote ICU is staffed by a board-certified critical care intensivist (a physician who specializes in critical care medicine) and by experienced ICU nurses along with administrative staff.

Electronic Error Reporting

Hospital staff members are a vital part of our continuous efforts to improve patient safety. If a staff member notices a potential or actual error, he or she is required to complete an error report.

An error report must be completed for all errors or unusual occurrences involving inpatients, outpatients, visitors and staff. Through our electronic error reporting system, staff who investigate incidents are notified immediately, speeding up the investigation process.

Reporting errors is an important way to improve the processes and services that support patient care. The staff member involved with an error assists in the identification of system problems that may have contributed to the error or incident, and the supervisor/manager who reviews the report focuses on opportunities to improve processes.

Patient Privacy

Froedtert & the Medical College of Wisconsin are committed to providing healthcare services consistent with the very highest standards of ethics and integrity. This includes respecting and protecting the privacy rights of our patients. For more information, please read our Privacy Practices and Understanding HIPAA (Health Insurance Portability and Accountability Act).