A patient's experience in a hospital is an important component of healing. Good communication with doctors and nurses, as well as a comfortable environment, relieve anxiety and calm fears. Clear information about medications and instructions for care after discharge help a patient continue on the road to recovery with confidence.
When choosing a hospital for your care, consider what other patients have to say about their experience.
Patient Satisfaction in Milwaukee
Hospitals across the country use identical surveys to collect feedback on patient satisfaction. The results are a factor in Value-Based Purchasing, the federal government's assessment of hospital quality. They also allow for transparent, apples-to-apples comparison of patient satisfaction across all hospitals regionally, statewide and nationally.
What the Data Show
Froedtert & the Medical College of Wisconsin hospitals consistently rank at or above state and national averages for patient satisfaction during inpatient hospital stays.
Constantly Improving Performance
Froedtert & the Medical College of Wisconsin doctors, nurses and staff focus on providing quality medical care and the best-possible patient experience. In addition to regular rounding with patients, nurse leaders check with patients nearly every day of their hospital stay. This allows questions or concerns to be addressed in real time, before they become a negative experience.
When survey data show the patient expectations were not met, hospital leaders act quickly to identify and correct the cause.