WISH Program Designed for Sensitivity, Privacy
We asked women what is important to them when receiving care for incontinence, pelvic health problems and sexual health issues. They told us that:
- Privacy is very important
- They want assistance in coordinating their care with the right physician specialist based on their needs
- They want more educational materials on women’s health issues and treatment options
- They prefer a comfortable treatment environment
- They prefer one place to receive the care they need
The Women’s Incontinence and Sexual Health Program was designed with all of these things in mind. All services are provided within the Urology Center, in a separate clinic that has a discreet entrance and its own waiting room. When patients need to use a restroom during an exam, a bathroom attached to each exam room offers convenience and privacy. If a woman has more than one concern, team physicians refer patients to other team members within the clinic to ensure all health problems are addressed.
The program coordinator (a registered nurse) provides information on a variety of health issues to women before their first clinic appointment. Patients are active participants in decision-making about their treatment, and a personalized care plan is created to meet each woman’s needs. Team members fully explain each problem or disease and treatment options and help patients make educated choices for their care.