"We are committed to fostering a welcoming environment and culturally competent organization that provides exceptional care to everyone."

— Andres Gonzalez, vice president and chief diversity officer, Froedtert ThedaCare

Froedtert ThedaCare embraces our roles as an employer, community member and corporate citizen. We value and celebrate the wealth of differences reflected in our patients, their families, our workforce and the communities we serve. We are committed to being a culturally competent organization that provides exceptional care to everyone. We define cultural competence as the ability to deliver health care services that meet the social, cultural, and linguistic needs of our patients. This helps us offer the best possible health outcomes and quality of care.

Within our health network, fostering belonging leverages the individual uniqueness among people, cultures and systems that collectively empower us to drive innovation and deliver culturally competent care. We fulfill our commitment to fostering belonging through efforts that impact our workforce, marketplace and the community.

We have also pledged to take action to eliminate health care disparities and make sure we care for all patients as unique individuals by asking questions to help us personalize care.

  • You’re a unique individual. We believe your health care should reflect that. That’s why we ask all of our patients questions about their non-clinical determinants of health. By collecting this information, we get to know each patient a little better, helping us better understand their care needs and personalize our care.

    • Providing this information is completely voluntary and confidential.
    • Your information is kept private and is protected by law. Only members of your care team and anyone authorized to see your medical record will see the information.
    • We collect this information so we can better understand your needs and personalize your care.
    • To update this information on your own, log in to your Froedtert & MCW account online at my.froedtert.com. In the menu, scroll down to Account Settings and select Personal Information.
    • Declining to answer any of these questions is your personal choice and will not affect the care or services you received.

Extraordinary People

In partnership with Human Resources, workplace initiatives focus on education, engagement and development of team members. These programs foster a culture of belonging where team members can reach their full potential and provide the best care possible.

Market Leadership and Consumer-Guided Experience

In partnership with Marketing and Communications, Supply Chain and Community Engagement, strategies are developed to meet the health network goal to touch two million lives and expand market share in communities and patient populations served by our health network.

Language Services

Our Language Services team provides timely, reliable and high-quality interpretation and translation services to limited English proficient and deaf patients in order to provide exceptional experiences throughout our health network’s hospitals, health centers and clinics.

Health Impact

Committed to eliminating health care disparities and addressing social determinants of health like education, employment, and food insecurity, the Froedtert ThedaCare provides culturally and linguistically competent health care to all individuals regardless of race, ethnicity, language preference, gender, gender identity or sexual orientation. Striving for top-tier health for everyone in our communities through fair and just practices is fundamental to our mission and simply the right thing to do.

Policies

These policies protect you as a patient, visitor and employee. 

Growth

We will support our growth strategy by increasing awareness, building relationships and meeting the unique health care needs of emerging markets.