Rachel L. Stephenson, APNP

10

Previously having cancer, I appreciated the prompt response and willingness to get me into the office so quickly.

Very pleased with all of Froederdt staff.

provider was very knowledgeable and personable

she was very efficient and pleasant and on the other hand we could joke around a little bit I enjoy the staff a lot

Excellent care and service. Would highly recommend.

Rachel is easy to talk to and I am very comfortable discussing my medical issues with her. She understands my concerns and really listens to me.

She was very polite and considerate and very thorough in examining my health. An asset to the team.

Compassion, understanding, true interest in my well-being.

She was helpful, a good listener, and very knowledgeable about why I visited that day.

Everyone was very kind and professional

Appointment was very well handled and all questions were answered clearly.

I gave a rating of 9 only because I believe there is always room for improvement, Other wise she would have been a 10

Great people who are concerned about me !!

problem explained, all is well

Very caring - listens - answers all questions so that I can understand.

Please note that Rachel did not see me within 15 minutes because she was taking care of an emergency, which I totally support and understand and would want her to do the same for me. She saw me within 20 minutes which was fine.

*Rachel was very kind and extremely thorough.

I was treated with the same dignity and respect this day as I have come to expect from this clinic. I've been coming here for five years and the service is and always has been exemplary.

I have so many health issues and see so many specialists, no one specialist seems to know what other doctor care is even though it's in electronic health record. When I see upwards of 10 different doctors there should be someone helping manage my care through this frustrating dilemma

The provider, Rachel Stephenson, was great and my appointment with her went very well. However, the day before my appointment I had some difficulty when I called needing assistance. One week prior to this appointment I had surgery on the left carotid artery in my neck and spent the night in the hospital. Upon release I was given explicit instructions about self care and watching for infection and told to call my doctor immediately if I suspected infection. The day before my follow up appointment in the early afternoon I started noticing tightness and swelling near the incision. I applied ice and it continued to worsen. By mid afternoon my family thought that it was looking worse, so I called the telephone number I was given. It was 3:30 on a snowy Monday afternoon. I was told that everyone was gone and no one was there to assist me and I should just go to Urgent Care. I realize that someone probably needed to look at the area to make a determination if antibiotics would help, however I felt like there should have been a nurse or doctor on call that I could have talked with. Instead, I went to urgent care and when they saw the incision and realized i had just had surgery, they immediately sent me to ER because they felt like my surgical doctors should be contacted. Again.... I realize that it was best to have a doctor look at the area, however I basically was told by my doctor's staff that no one in their office was available to assist me, because at 3:30 pm every one was gone for the day. I'm very surprised that there is not someone on call for patients who experience similar situations.

Provider did an excellent job describing the test results and explaining things from a past visit.