What is an E-Visit?

During an E-Visit, you will answer a series of questions about your current symptoms or concerns. Our doctors and clinicians will review your answers, along with your medical history, and send you a message with the recommended next steps for your care, possibly saving you the time of a virtual or in-person visit.

Note: Currently, this service is only available for established patients with a Froedtert & MCW primary care doctor or clinician.

If you are experiencing any of the following symptoms or concerns, complete an E-Visit to determine the next steps for care:

  • Back pain
  • Birth control
  • Cough
  • COVID-19 testing
  • Diarrhea
  • Discomfort when urinating (Dysuria)
  • Headache
  • Heartburn
  • Red eye
  • Sinus
  • Vaginal discharge

How to Complete an E-Visit

  • Access MyChart online or through the Froedert & MCW mobile appCreate an account if you haven’t already.
  • Navigate to the Menu and select E-Visits.
  • Follow the prompts to complete your online questionnaire. You may be asked for insurance details or medication lists. Please be prepared to fill in this information as you cannot save your progress and finish later.
  • Submit your E-Visit for review.
  • A Froedtert & MCW provider will review your answers and send you a message with the recommended next steps for care.

If you have an urgent condition that needs medical attention, please call your doctor's office or the nearest urgent care. If you are experiencing a life-threatening emergency, call 911 immediately.

Other Frequently Asked Questions

  • For safety and privacy purposes, do not submit an E-Visit for someone else using your MyChart account. Parents, guardians and other caregivers can be granted access (known as proxy access) to another person's MyChart account. To request proxy access for a minor under the age of 12, log in to MyChart using your web browser. Navigate to the menu in the upper left-hand corner, then select Personalize under Account Settings. To request proxy access for minor between the ages of 12-17, please contact the patient’s primary care provider.

  • You can submit an E-Visit 24 hours a day, seven days a week. You can expect to get a response within two hours during the E-Visit hours of operation, 7 a.m. to 5 p.m. daily. E-Visits submitted after hours will be responded to by 10 a.m. the next morning.

  • Your E-Visit responses and medical history will be reviewed by a Froedtert & MCW provider. After reviewing them, the provider will send you a message via MyChart with the recommended next steps for your care.

  • E-Visits are a non-billable service. E-Visits do not include the cost of other services such as lab tests, x-rays or medications that may be recommended as part of your care.

  • Once you are logged in, please allow 10-15 minutes to complete your E-Visit questionnaire. You can cancel your E-Visit at any time before submitting it, but you will not be able to save your progress and finish later.

  • Typically, you will receive a MyChart message which you can access online or in the Froedtert & MCW mobile app. In some instances, the provider may want to speak with you directly and will contact you by phone.

  • Yes, the E-Visit will be available in your medical record, for your primary care provider to access as part of your current and future care.

  • Based on the answers you submit, the provider may recommend that you schedule an in-person or virtual visit to further evaluate your condition. In these instances, you will be contacted via MyChart or by phone.

  • Depending on your symptoms or concern, the provider may be able to prescribe you medication. We are unable to refill prescriptions through an E-Visit. If you need a prescription refill, we recommend you contact your regular provider.

  • In some instances, E-Visits can save you a trip to your provider’s office. E-Visits should not replace a relationship with a primary care provider. If you don't have a primary care provider, we can help you find one.

  • If you are experiencing worsening symptoms or you feel you should be evaluated in person, please call your primary care provider or the nearest urgent care. If you are experiencing a life-threatening emergency, call 911 immediately.