E-Visits

Other Frequently Asked Questions

• Can I submit an E-Visit for someone else?

  For safety and privacy purposes, do not submit an E-Visit for someone else using your MyChart account. Parents, guardians and other caregivers can be granted access (known as proxy access) to another person's MyChart account. To request proxy access for a minor under the age of 12, log in to MyChart using your web browser. Navigate to the menu in the upper left-hand corner, then select Personalize under Account Settings. To request proxy access for minor between the ages of 12-17, please contact the patient’s primary care provider.

• When are E-Visits available? When will I receive a response to my E-Visit?

  You can submit an E-Visit 24 hours a day, seven days a week. You can expect to get a response within two hours during the E-Visit hours of operation, 7 a.m. to 5 p.m. daily. E-Visits submitted after hours will be responded to by 10 a.m. the next morning.

• Who will provide the service?

  Your E-Visit responses and medical history will be reviewed by a Froedtert & MCW provider. After reviewing them, the provider will send you a message via MyChart with the recommended next steps for your care.

• What is the cost of an E-Visit?

  E-Visits are a non-billable service. E-Visits do not include the cost of other services such as lab tests, x-rays or medications that may be recommended as part of your care.

• How long does an E-Visit take?

  Once you are logged in, please allow 10-15 minutes to complete your E-Visit questionnaire. You can cancel your E-Visit at any time before submitting it, but you will not be able to save your progress and finish later.

• How will I receive a response to my E-Visit?

  Typically, you will receive a MyChart message which you can access online or in the Froedtert & MCW mobile app. In some instances, the provider may want to speak with you directly and will contact you by phone.

• Will my primary care provider see my visit record?

  Yes, the E-Visit will be available in your medical record, for your primary care provider to access as part of your current and future care.

• What if I need to be seen in person?

  Based on the answers you submit, the provider may recommend that you schedule an in-person or virtual visit to further evaluate your condition. In these instances, you will be contacted via MyChart or by phone.

• Can medications be prescribed or refilled using E-Visits?

  Depending on your symptoms or concern, the provider may be able to prescribe you medication. We are unable to refill prescriptions through an E-Visit. If you need a prescription refill, we recommend you contact your regular provider.

• Can I use an E-Visit instead of going to my primary care provider?

  In some instances, E-Visits can save you a trip to your provider’s office. E-Visits should not replace a relationship with a primary care provider. If you don't have a primary care provider, we can help you find one.

• What should I do if my symptom(s) get worse?

  If you are experiencing worsening symptoms or you feel you should be evaluated in person, please call your primary care provider or the nearest urgent care. If you are experiencing a life-threatening emergency, call 911 immediately.