COVID-19 (Coronavirus) Update

What is an E-Visit?

If you need to be tested for COVID-19, a free E-Visit is a quick and convenient way to connect with the care you need. During an E-Visit, you will answer a series of questions in MyChart about the symptoms you are currently experiencing. Our providers will review your answers, along with your medical history, and send you a message with the recommended next steps for your care, possibly saving you the time and expense of a virtual or in-person provider visit. E-Visits should only be used for non-urgent care.

If you have an urgent condition that needs medical attention, please call your provider’s office or the nearest urgent care. If you are experiencing a life-threatening emergency, call 911 immediately.

When should I use an E-Visit?

Currently, E-Visits can only be used to determine if you need to be tested for COVID-19. You should consider an E-Visit if you have been exposed to someone with COVID-19 or if you are experiencing COVID-19 symptoms.

Who can use an E-Visit?

Anyone in the state of Wisconsin can use an E-Visit. You just need a Froedtert & MCW MyChart account in order to complete your E-Visit. You do not need to be a Froedtert & MCW patient. You can sign up for a MyChart account if you do not already have one.

For safety and privacy purposes, do not submit an E-Visit for someone else using your MyChart account. Parents, guardians and other caregivers can be granted access (known as proxy access) to another person's MyChart account. To request proxy access for a minor under the age of 12, login to MyChart using your web browser. Navigate to the menu in the upper left-hand corner, then select “Personalize” under “Account Settings”. To request proxy access for minor between the ages of 12-17, please contact the patient’s primary care provider.

When are E-Visits available?

When will I receive a response to my E-Visit? You can submit an E-Visit 24 hours a day, seven days a week. You can expect to get a response within two hours during the E-Visit hours of operation, 7 a.m. to 5 p.m. daily. E-Visits submitted after 4:40 p.m. will be responded to by 10 a.m. the next morning.

Who will provide the service?

Your E-visit responses and medical history will be reviewed by a Froedtert & MCW provider. After reviewing them, the provider will send you a message via MyChart with the recommended next steps for your care.

What is the cost of an E-Visit? Can I use my insurance?

There is no cost to review your COVID-19 symptoms with an E-Visit. E-Visits do not include the cost of other services such as lab tests. If a COVID-19 test is recommended, we will bill your insurance carrier for the cost of the test. We will not bill uninsured patients for COVID-19 diagnostic lab tests.

How long does an E-Visit take?

Once you are logged in, please allow 10-15 minutes to complete your E-Visit. You can cancel your E-Visit at any time before submitting it, but you will not be able to save your progress and finish later.

How do I complete an E-Visit?

  • Log into your MyChart account via the Froedtert & MCW mobile app or your web browser. You can sign up for a MyChart account if you do not already have one.
  • From the MyChart home screen, navigate to the menu and then select “E-Visits”.
  • Complete the online questionnaire. You may be asked for insurance details or medication lists. Please be prepared to fill in this information as you cannot save your progress and finish later.
  • Submit your E-Visit for review.

A Froedtert & MCW provider will review your answers and send you a message via MyChart with the recommended next steps for your care. If COVID-19 testing is recommended, you will receive a notification to schedule your COVID-19 test from your MyChart account. Follow the prompts to select your preferred location, date and time.

How will I receive a response to my E-Visit?

Typically, you will receive a message via MyChart. In some instances, the provider may want to speak with you directly and will contact you by phone.

Will my primary care provider receive my visit record?

If you have Froedtert & MCW primary care provider, a record of your E-Visit will be sent to inform them of your visit and results. The E-Visit will also be included in your medical record, for other providers to access as part of your current and future care.

What if I need to be seen in person?

Based on the answers you submit, the provider may recommend that you schedule an in-person or virtual visit to further evaluate your condition. In these instances, you will be contacted via MyChart or by phone. If an in-person visit is needed, rest assured that we have many extra measures in place to keep you safe. Learn more at froedtert.com/safe.

Can medications be prescribed or refilled using E-Visits?

Currently, E-Visits can only be used to determine if you need to be tested for COVID-19. It is not intended to deliver treatment nor should it be used for prescription refills. If you need a prescription refill, we recommend you contact your regular provider.

Can I use an E-Visit instead of going to my primary care provider?

In some instances, E-Visits can save you a trip to your provider’s office. E-Visits should not replace a relationship with a primary care provider. If you don't have a primary care provider, we can help you find one.

What should I do if my symptom(s) get worse?

If you are experiencing worsening symptoms or you feel you should be evaluated in person, please call your primary care provider or the nearest urgent care. If you are experiencing a life-threatening emergency, call 911 immediately.

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