Emergency visit follow-up calls are one way Froedtert Health delivers value. Timely phone calls from a nurse to patients who received care for chest pain, abdominal pain or congestive heart failure, is a cost-effective follow-up strategy that can prevent repeat emergency visits and even intensive hospital treatment.
Preventing Costlier Care
Patients who recently visited a Froedtert Health emergency department with any of these diagnoses receive a follow-up call to ensure they are improving and to catch problems early. Nurses review the discharge instructions, address questions, ask whether the patient has a primary doctor for follow-up and review care plans. If a patient reports symptoms, the nurse triages the patient according to clinical protocols to the most appropriate level of care such as office visit, urgent care or emergency. These calls prevent complications which could lead to costlier care, and they support timely access to care in the most appropriate setting.