Froedtert & the Medical College of Wisconsin EpicCare Link

To access EpicCare Link you need a PC or Macintosh computer, a high speed or DSL internet connection (dial-up not recommended) and current browser edition of Internet Explorer or Mozilla Firefox.

EpicCare Link uses industry standard encryption technology ensuring that only you and our staff have access.

The Froedtert & MCW health network is providing EpicCare Link at no cost to those who refer their patients to Froedtert & MCW facilities for care. EpicCare Link is a web-based service that requires no installation on your servers or computers.

EpicCare Link provides view-only access to the patient's full Froedtert & MCW health record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history and more.

Providers who have been identified in the Froedtert & MCW electronic health records system (Epic) as the patient's primary care provider (PCP) will have access to the health record for as long as the provider is listed as the patient’s PCP.

Please note that EpicCare Link users must log into Froedtert & MCW EpicCare Link once every 30 days in order for their account to remain active. If your account becomes inactive, please call the Froedtert & MCW IT Helpdesk at 414-805-2101 to re-activate it.

Other users with a temporary relationship to the patient, such as consulting and referring physicians, their staff, a regulatory agent or a provider at a community facility (e.g., a nursing home) will have access to a patient's Froedtert & MCW health record for 90 days following the user’s first log in to EpicCare Link.

Please visit our EpicCare Link webpage to request access.

Users can have one of the following five roles in EpicCare Link.

1.  Site: Select this if you wish to request access for a new site.
2. Provider: Select this role if you are the physician provider in your practice.
3. Clinical staff: Select this role if you work in a health care facility or practice, but you are not a provider.
4. Non-Clinician: Select this role if you provide billing, coding, scheduling or other non-clinical services.
5. Research Monitor: Select this role if you provide oversight or review services on behalf of the Froedtert & MCW health network.

For technical or login issues that cannot be resolved by the site administrator, please contact 414-805-2101. For enrollment or other general customer service questions, please contact 262-836-6458.

Once the request is submitted, generally it takes 5 – 7 business days to process the account, upon which user’s account information will be emailed to the email address specified in the request.

Once the account request has been approved and processed, you will receive your user name and password via email. Please make sure to enter an accurate email address in the request form to ensure the receipt of your usernames and passwords.

Froedtert & MCW EpicCare Link contains embedded tools that provide tips and suggestions as you navigate EpicCare Link. There are some targeted education materials in the Quick Links section of EpicCare Link.

If you have access to EpicCare Link as a part of your job, it is so you can perform your duties in support of caring for patients. When you agree to the Terms and Conditions of using EpicCare Link, you agree to keep this information private and not allow anyone else to use this information. You are responsible for any activity that occurs using your user name and password. Even if you are called away from your computer and someone else is active with this information, you are responsible.

If others in your clinic or department need EpicCare Link access, they can request their own account via our website – epiccarelink.froedtert.com/EpicCareLink.

You can reset your own password provided you configured your challenge questions when you initially signed in. If you did not, you should contact your site admin.

No, EpicCare Link does not address specific Meaningful User criteria, but it is a valuable tool for physician office practices and chart reviewers.

Physicians may not see some of their patients upon logging in the system the first time since the patient relationship may not be established. Physicians may choose to add such patients using the First Access functionality via Patients List tab in the application. Please note that this functionality is available only to the physician/provider role.

Yes, you can download additional information such as user guides, quick reference material and other helpful documents from the Documents section on the toolbar.

Froedtert & MCW health network conducts audits to protect the privacy of our patients by determining who is accessing patient records. We also perform audits when a problem is reported to us.

The rules, audits and consequences of privacy violations have not changed with our transition to Epic. These are all outlined in the Terms and Conditions you must agree to in order to use EpicCare Link.

Yes, providers have the ability to communicate directly via EpicCare Link’s “InBasket” feature; however, users must be mindful to enter the communication in a professional manner as any written communication is subject to disclosure in a legal proceeding. Personal communication is still the preferred method for questions related to patient care.

This is the list of all programs that are available to make a referral using EpicCare Link