When it comes to your patients’ care, the complete story is just a few clicks away with Froedtert & MCW EpicCare Link.
EpicCare Link is a tool that provides real-time web access to patient information so you can access patients' clinical data and communicate with the Froedtert & MCW health network to provide quality patient care.
Froedtert & MCW EpicCare Link provisioning includes:
- External providers and locations with mutual shared patients
- Outside referring providers and physicians
- Community-based care partners, including nursing homes, dialysis centers and long-term care facilities
- Other entities that would need access for treatment, payment, or operations
EpicCare Link provides registered users with secure access to their patients’ electronic health record information and test results from Froectert & MCW facilities.
With Froedtert & MCW EpicCare Link, you can:
- Maintain continuity of patient care with your Froedtert & MCW patients.
- View your patient’s Froedtert & MCW Epic medical records, including hospitalizations, emergency visits and specialist referrals.
- Access face sheet and demographic information as well as inpatient and/or hospital lists and surgeon daily schedules.
- Review real-time clinical data, including radiology and procedure reports, hospital discharge summaries, current medication lists, patient demographics and coverage data.
- Securely send HIPAA-compliant messages, electronic referrals and imaging orders to Froedtert & MCW providers.
Already have EpicCare access?
Frequently Asked Questions
What computer equipment does EpicCare Link require?
To access EpicCare Link you need a PC or Macintosh computer, a high speed or DSL internet connection (dial-up not recommended) and current browser edition of Internet Explorer or Mozilla Firefox.
EpicCare Link uses industry standard encryption technology ensuring that only you and our staff have access.
Is there a fee for using EpicCare Link?
The Froedtert & MCW health network is providing EpicCare Link at no cost to those who refer their patients to Froedtert & MCW facilities for care. EpicCare Link is a web-based service that requires no installation on your servers or computers.
What information is available within EpicCare Link?
EpicCare Link provides view-only access to the patient's full Froedtert & MCW health record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history and more.
How long does a Primary Care Provider have access to a patient's medical record?
Providers who have been identified in the Froedtert & MCW electronic health records system (Epic) as the patient's primary care provider (PCP) will have access to the health record for as long as the provider is listed as the patient’s PCP.
Please note that EpicCare Link users must log into Froedtert & MCW EpicCare Link once every 30 days in order for their account to remain active. If your account becomes inactive, please call the Froedtert & MCW IT Helpdesk at 414-805-2101 to re-activate it.
How long will other users with a relationship to the patient have access to the health record?
Other users with a temporary relationship to the patient, such as consulting and referring physicians, their staff, a regulatory agent or a provider at a community facility (e.g., a nursing home) will have access to a patient's Froedtert & MCW health record for 90 days following the user’s first log in to EpicCare Link.
- How do I sign up for EpicCare Link?
What kind of role should I select?
Users can have one of the following five roles in EpicCare Link.
- Site: Select this if you wish to request access for a new site.
- Provider: Select this role if you are the physician provider in your practice.
- Clinical staff: Select this role if you work in a health care facility or practice, but you are not a provider.
- Non-Clinician: Select this role if you provide billing, coding, scheduling or other non-clinical services.
- Research Monitor: Select this role if you provide oversight or review services on behalf of the Froedtert & MCW health network.
Who should I contact if I am having problems accessing EpicCare Link?
Please contact the Froedtert & MCW IT Helpdesk at 414-805-2101 to report a problem. Be sure to indicate to the helpdesk that you are working with EpicCare Link so that the ticket will be sent to the correct team.
How long does it take to get an account?
Once the request is submitted, generally it takes 5 – 7 business days to process the account, upon which user’s account information will be emailed to the email address specified in the request.
Once I submit the account, what happens next?
Once the account request has been approved and processed, you will receive your user name and password via email. Please make sure to enter an accurate email address in the request form to ensure the receipt of your usernames and passwords.
Is training required to use EpicCare Link?
Froedtert & MCW EpicCare Link contains embedded tools that provide tips and suggestions as you navigate EpicCare Link. There are some targeted education materials in the Quick Links section of EpicCare Link.
Can I share my EpicCare Link user name and password with someone else?
If you have access to EpicCare Link as a part of your job, it is so you can perform your duties in support of caring for patients. When you agree to the Terms and Conditions of using EpicCare Link, you agree to keep this information private and not allow anyone else to use this information. You are responsible for any activity that occurs using your user name and password. Even if you are called away from your computer and someone else is active with this information, you are responsible.
If others in your clinic or department need EpicCare Link access, they can request their own account via our website – epiccarelink.froedtert.com/EpicCareLink.
Who can reset my password?
You can reset your own password provided you configured your challenge questions when you initially signed in. If you did not, you should contact your site admin.
Does EpicCare Link help my practice attest to Meaningful Use?
No, EpicCare Link does not address specific Meaningful User criteria, but it is a valuable tool for physician office practices and chart reviewers.
Patient-Related Frequently Asked Questions
Why can’t I see my patients in the list?
Physicians may not see some of their patients upon logging in the system the first time since the patient relationship may not be established. Physicians may choose to add such patients using the First Access functionality via Patients List tab in the application. Please note that this functionality is available only to the physician/provider role.
Is there additional information I can view or download on EpicCare Link?
Yes, you can download additional information such as user guides, quick reference material and other helpful documents from the Documents section on the toolbar.
How does Froedtert & MCW health network know when there is an access issue?
Froedtert & MCW health network conducts audits to protect the privacy of our patients by determining who is accessing patient records. We also perform audits when a problem is reported to us.
The rules, audits and consequences of privacy violations have not changed with our transition to Epic. These are all outlined in the Terms and Conditions you must agree to in order to use EpicCare Link.
Can EpicCare Link providers contact the Froedtert & MCW provider who treated a patient, with questions about test results?
Yes, providers have the ability to communicate directly via EpicCare Link’s “InBasket” feature; however, users must be mindful to enter the communication in a professional manner as any written communication is subject to disclosure in a legal proceeding. Personal communication is still the preferred method for questions related to patient care.