The Froedtert & MCW Cancer Network Receives 2021 Press Ganey Guardian of Excellence Award®

Milwaukee — The Froedtert & MCW Cancer Network has been named a 2021 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in patient experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

 “For the fourth year in a row, our Cancer Network has been recognized with the Press Ganey Guardian of Excellence Award,” said Tina Curtis, vice-president of Froedtert & MCW Cancer Services. “The award illustrates our dedication to providing excellent care for our cancer patients. More than 93% of our patients say they would recommend us — putting us in the 99th percentile for that survey question. The rating is an extraordinary mark of honor for which we are very grateful.” 

“Press Ganey is honored to recognize the Froedtert & MCW Cancer Network as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earning the trust and loyalty of patients throughout unimaginable challenges. We are humbled by the Froedtert & MCW Cancer Network’s incredible efforts, and its ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

According to Cathy Jacobson, president and CEO of Froedtert Health, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.

“Sustaining our rating in the 95th percentile is a direct result of ongoing work we’re doing in striving to exceed our patients’ expectations during their cancer experience, as well as intensive surveys measuring our patients’ overall rating of care and the teamwork of our providers,” said Jacobson.

The Froedtert & MCW Cancer Network has six locations — anchored by the power and unparalleled resources of eastern Wisconsin’s only academic medical center.

About the Froedtert & MCW health network   
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes eight hospital locations, more than 2,000 physicians and more than 45 health centers and clinics, draws patients from throughout the Midwest and the nation. In our most recent fiscal year, outpatient visits were nearly 1.5 million, inpatient admissions to our hospitals were 55,085 and visits to our network physicians exceeded 1.1 million.

About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.