We recognize that being in the hospital may be a confusing and sometimes unsettling experience. Whether you’re a patient or a visitor, we’d like to make your stay at Froedtert Hospital as comfortable as possible.
Patient Relations Department
Patient Relations team members are available to assist patients, family members and friends with non-medical questions or concerns related to outpatient visits or hospital stays.
Contact Information
414-805-2882, Monday through Friday, 8 a.m. to 4:30 p.m.
After 4:30 p.m., please call the main hospital number at 414-805-3000.
Problems or Concerns
If problems or concerns arise that cannot be resolved by the patient’s caregiver, a patient representative is available to listen and respond to patient/family questions, comments or concerns. Patient representatives facilitate communication between patients, family members and the patient’s caregivers to address these issues.
Concerns may include quality of care, access to information, team member communication and other issues. Patient representatives personally respond to patient and family concerns and recommend solutions to problems, all with the utmost confidentiality. We work closely with other departments and team members to achieve this goal.
Lodging
Family members in need of area lodging may obtain a brochure from Patient Relations or visit our lodging list.
Kathy’s House is the only hospital guest house in the area. Located near the Clinical Cancer Center at Froedtert Hospital campus, it provides hospitality lodging for out-of-town patients, family members and caregivers. Ask your provider for a referral to Kathy’s House. Learn more about Kathy's House.
House Phones
For your convenience, house phones are located throughout Froedtert Hospital. These phones are for in-house phone calls only. Cellular phones may be used in the Specialty Clinic lobby, Froedtert Hospital Entrance lobby, the Family Center and the Emergency Department lobby.
Patient Rights and Responsibilities
Our Patient Rights and Responsibilities offers detailed information about the Froedtert & the Medical College of Wisconsin commitment to your well-being as a patient. This and other helpful information are also contained in the Patient and Visitor Guide in each patient room.
Visitor Relations
Visitor Relations representatives meet, greet and escort patients and visitors to their destination as they enter Froedtert Hospital. Visitor Relations representatives are stationed near main public entrances at the Pavilion, Specialty Clinics and Froedtert Hospital entrances and throughout the hospital to assist visitors in reaching their destination at any of the programs and services offered by the Froedtert & MCW health network. You can recognize our Visitor Relations representatives by the burgundy blazers they wear. Team member hours are 5 a.m. to 4:30 p.m.