Updated: August 11 | En Español

Right Care. Right Place. Right Time.

You can count on us to take all the measures necessary to reduce risk, exposure and stress through safe and exceptional care options. Whether virtually or in person, we are here and ready to care for you safely.

Virtual Care

It's not always necessary to come to a clinic to see your doctor in person. For your safety and convenience, many Froedtert & MCW providers offer virtual visits. This allows you to video chat with a doctor via mobile device, tablet or computer right from home or wherever you are.

Virtual visits are available to new and existing patients and are a secure way to be seen for many health care needs. You can start your virtual visit without an appointment right now, or schedule with your primary or specialty care provider during normal clinic hours. Whichever option you choose, our mobile app makes it easy to connect with us virtually.

Learn More About Virtual Care

In-Person Care

If your concern is best handled in person, you can feel confident that your provider’s office is a safe place. With the help of our academic health experts and continued guidance from our local and state departments of health and the Centers for Disease Control and Prevention (CDC), we are safely conducting in-person visits when needed.

If you have an urgent condition that needs medical attention, please do not delay in seeking care. In addition to scheduled clinic visits, we offer a variety of same-day care options.

Learn More About Same-Day, Walk-In and Urgent Care

What to Expect for Clinic Visits

We understand that visiting any health care facility during this time may cause some concern. That is why we want to assure you of the safe, expert care you will receive. Here is what you can expect when you visit one of our locations.

1. Scheduling Your Appointment

Safety precautions begin before your visit. When scheduling, our team may offer a virtual visit instead or as part of your follow-up care. If an in-person visit best meets your needs, we will help you prepare for your visit and what to expect when you arrive.

How to Prepare for Your Visit

  • Please wear a face covering over your mouth and nose when entering our facilities and during your visit. If you do not have a face covering, we will provide one.
  • Limit the number of people who come with you. For clinic visits, our visitor policy generally allows one visitor or support person per patient. Anyone accompanying you must wear a face covering at all times and be symptom-free.

2. Pre-Appointment Screening

Depending on the nature and location of your visit, our team may contact you 1 – 2 days before your appointment to verbally screen for COVID-19 symptoms and, if needed, discuss other options for care.

Experiencing Symptoms?

  • Please let us know if you are ill or if you are currently experiencing any of these symptoms: Fever, body aches, headache, cough, sore throat, runny or stuffy nose, nausea, vomiting, diarrhea, fatigue, new loss of taste or smell, shortness of breath or difficulty breathing.
  • If you are, we may encourage a virtual visit or discuss other safety measures necessary for you to be seen in person.

3. When You Arrive

Our staff will welcome you at your designated entrance or check-in desk. To ensure the safety of everyone, you and anyone accompanying you should:

  • Let us know if you are experiencing any of the symptoms listed above.
  • Sanitize your hands.
  • Wear your face covering over your mouth and nose. Ask for a face mask, if you do not already have one.

4. During Your Visit

Please wear your face covering over your mouth and nose at all times and maintain a safe six-foot distance from others to the greatest extent possible. You may notice extensive safety precautions in waiting areas and other public spaces, including:

  • Hand sanitizer stations
  • Furniture rearranged or removed to promote social distancing
  • Floor markers to guide you in maintaining a safe, six-foot distance from others
  • Safety messages posted as a reminder to all
  • Magazines, coat racks, beverage stations and other commonly shared items removed
  • Enhanced cleaning practices, including frequent disinfecting of high-touch surfaces such as elevator buttons, vending machines and door handles

5. When You Meet With Your Care Team

You can expect thoughtful, expert care in a safe environment.

  • You and your care team will stay masked whenever possible. Patients may be instructed to take off face coverings, if needed to provide care.
  • Your care team will wear personal protective equipment.
  • Our providers and staff are screened for symptoms prior to reporting to work to confirm they are well.
  • Examination and procedure rooms are thoroughly cleaned and disinfected between every patient using stringent guidelines.
  • Froedtert Pharmacy offers many ways to stay safe while getting your prescriptions, including free home delivery, drive-thru and curbside pickup.

Your Safety Is Our Top Priority

We’re taking extra precautions to keep you safe, including:

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Face Coverings

Everyone wears a face covering. By wearing face coverings, we help protect each other. If you do not have a face covering, we will provide one. Exceptions will be made for patients who are unable to wear a face covering due to a medical condition or disability. Exceptions will not be made for visitors or staff.

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Hand Hygiene

Hand washing and sanitizing is a priority for us. Hand sanitizer is available throughout our facilities.

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Screening

We verbally screen for symptoms. If you have symptoms, we may encourage a virtual visit or take other safety measures. Visitors must be symptom-free.

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Social Distancing

We have rearranged the furniture in public spaces to promote social distancing and will do our best to minimize the time you spend in waiting areas before your appointment.

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Visitor Restrictions

We limit the number of people in our facilities. This reduces your risk of exposure and allows for greater social distancing to occur.

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Enhanced Cleaning

We follow the strictest disinfecting guidelines on a 24/7 basis.

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