Updated: June 2 | En Español
You can count on us to do all that is possible to reduce risk, exposure and stress through safe and exceptional care options, both virtually and in-person. We remain committed to providing you with the best care possible.
Virtual Care: We continue to encourage the use of scheduled virtual visits by video as a safe and convenient way to access your primary and specialty care providers during usual clinic hours. If you prefer to get care now without an appointment, our on-demand video visits offer care for minor medical concerns with one of our providers seven days a week, 6 a.m.-10 p.m. Whichever option you choose, our mobile app makes it easy to connect with us virtually.
In-Person Care: With the help of our academic health experts and continued guidance from our local and state departments of health and the national Centers for Disease Control and Prevention (CDC), we have developed a plan to safely resume in-person visits when needed.
If you have an urgent condition, whether existing or new, that needs medical attention, please do not delay in seeking care. Our emergency departments and urgent care sites are open and in-person appointments are being safely conducted when it’s the best option for care.
Your Safety Is Our Top Priority
For concerns that are best handled through a face-to-face visit, know that we are taking every precaution to ensure our facilities and caregivers are as safe as possible.
Here are a few of the many changes you can expect when you visit one of our locations:
Everyone wears a mask. If you do not have your own cloth face covering, a disposable mask will be provided to you. Please wear this face covering at all times while you are in our facilities, unless otherwise instructed by your care team.
Hand hygiene is encouraged. Please sanitize your hands upon arriving for your appointment. Hand sanitizer is available at all entrances and throughout our facilities.
Patients, visitors and staff members are verbally screened for COVID-19 symptoms. Patients are first screened over the phone prior to their visit and again upon entering our facilities. If you show any signs or symptoms of COVID-19 during the screens, appropriate steps will be taken to prevent transmission to others. Visitors are screened upon entering our facilities and must be symptom-free to continue their visit. Additionally, our providers and staff are screened prior to reporting to work to ensure they do not have any COVID-19 symptoms.
We practice social distancing. In support of social distancing, we will limit your time spent in waiting rooms and other public spaces to the best of our ability. Whenever possible, we have also arranged our public spaces to promote social distancing. As you move about our facilities, please keep a safe, six-foot distance from others to the greatest extent possible.
We limit the number of people in our facilities based on our visitor restrictions.
Our already high standards of cleanliness have been enhanced throughout our facilities, with deep cleaning and disinfecting of all areas. Examination and procedure rooms are cleaned and disinfected between every patient. Public spaces are cleaned regularly throughout the day and each evening.