On Sept. 21, 2017, I heard the words that I have fought for and hoped for since Jan. 13, 2014: “You are cured.” I should have been elated by this, and trust me, I was, and I am. However, with this news came news that will change the loving support and encouragement I was so blessed to receive.

Smiley face on a foggy windowThe staff at the Cancer Center brightened my days fighting the disease, days of which there were many. The minute I walked in the door I was met by a remarkable woman with an amazing smile that always put my mind at ease. Then another supportive person, a transporter with a smile and small talk, would guide me to my hours of treatment. When I would leave after my chemo, that wonderful woman in the lobby would flash her amazing smile and walk over, call me by name and offer me a hug.

On Sept. 21, I found out that this woman who helped me through years of hope would not be giving her smile to others. Her hugs that at times stopped the tears would no longer be available.

When will institutions realize that it is the small things that help us battle this awful disease? What set the Cancer Center above other places of treatment? For me, it was the Smiles of Hope. The Hugs of Encouragement. The feeling of true compassion from the lady in the lobby. Anyone who has visited the Cancer Center has seen her at the desk, with her smile, waiting to offer help. To take this simple thing away from others fighting this battle is a step in the wrong direction for this remarkable facility.

That day I might have had my last smile; a tear welled in my eyes with the last hug. Bless you, Miss Mary. Your Smile of Hope will always be in my heart. You truly are one of my heroes.


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Was there someone on your treatment team or in your clinic who was a beacon of hope for you? Share your comments below.

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About the Author

Dave Ortin is a 58-year-old retired information technology professional living in Hartford, Wis., with his wife, Andrea. Their blended family consists of five children and 14 grandchildren ranging in age from 1 year up to 22 years. Dave was diagnosed with acute promyelocytic leukemia (APL) in January of 2014 and is still receiving treatment. Dave is now paying it forward by helping others with blood cancers. He is involved with the Leukemia & Lymphoma Society's Light the Night fundraising campaign and their First Connect program. Dave still has a long journey but the prognosis is excellent.

Froedtert & MCW Health Network

Thank you for your kind words. We will make sure Mary knows how much you appreciated her and miss her. While we understand a friend can?t be replaced, we?ll continue to emphasize the many small kindnesses our compassionate staff can deliver ? knowing it truly does make a difference. Thank you again.