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“I started working for Froedtert Health in the Neurosciences clinic as a senior scheduling coordinator. For the last three years, I have been a Performance Excellence Specialist within our Strategic Planning Department.”

“My work focuses on how our providers and staff can improve the patient experience. We look at different data points and analytics, like patient satisfaction scores, and I coach teams on communication best practices. I also work on some components of orientations for new employees.”

“COVID impacted us more at the beginning of the pandemic, but we found our stride. As more people have become accustomed to working remotely, it has gotten easier. I spend some time on the hospital campus or in our clinics, but we also use Cisco® Webex Teams a lot. I love that I am able to see the partners that I work with all the time, virtually.”

“What inspires me is the ability to support our amazing teams. I get to connect with our providers and staff to help create exceptional experiences for our patients and families. No two days are the same, which is what I love about it! I can work with the team in our emergency department at Froedtert Community Hospital – New Berlin and in the same day meet with our Environmental Services leaders at the Froedtert Hospital campus. My role gives me the amazing opportunity of seeing and shaping the different ways we impact and care for our patients.”

- Silvia Chaparas, Performance Excellence Specialist

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