Important Legal Notice and Disclaimer

The material contained in this site is for informational purposes only. We believe the information on our Web site is complete, accurate and up-to-date, but medical science is constantly changing, and mistakes do occur, so we do not warrant that the information on our Web site is complete, accurate, current or reliable or that it will be suitable for your needs.

THIS WEB SITE IS NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSES, OR SUGGESTIONS FOR TREATMENT. EVEN THOUGH CERTAIN PAGES OF OUR WEB SITE MAY PERMIT YOU TO PROVIDE COMMENTS OR QUESTIONS, YOU SHOULD NOT ASK FOR ADVICE ABOUT SPECIFIC MEDICAL CONDITIONS OR EXPECT US TO RESPOND TO YOUR PARTICULAR MEDICAL CONCERNS. YOU SHOULD CONTACT YOUR PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL CONCERNING YOUR PARTICULAR MEDICAL CONDITION OR CONCERNS. DO NOT DISREGARD PROFESSIONAL MEDICAL ADVICE, OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU READ ON THIS SITE. AS ALWAYS, IT IS THE RESPONSIBILITY OF THE HEALTHCARE PROVIDER TREATING AN INDIVIDUAL TO DETERMINE THE APPROPRIATENESS OF ANY GIVEN COURSE OF TREATMENT IN LIGHT OF THAT INDIVIDUAL'S UNIQUE CLINICAL SITUATION AND THE PROVIDER'S OWN EXPERTISE. THE PROCEDURES AND TREATMENTS MENTIONED ON THIS SITE MAY OR MAY NOT BE CONSIDERED COVERED BENEFITS BY YOUR INSURANCE. YOU ARE ENCOURAGED TO CONSIDER A CONVERSATION WITH YOUR INSURANCE REPRESENTATIVE AS PART OF YOUR DECISION-MAKING PROCESS BEFORE HAVING ANY MEDICAL PROCEDURE.

PLEASE DO NOT ATTEMPT TO COMMUNICATE WITH US ABOUT YOUR SPECIFIC MEDICAL CONDITION, EVEN IN AN EMERGENCY, THROUGH THIS WEB SITE. WE DO NOT MONITOR YOUR COMMUNICATIONS TO US THROUGH THIS WEB SITE FOR THESE PURPOSES, AND WE MAY NOT RESPOND TO YOUR COMMUNICATION IN AN APPROPRIATE TIMEFRAME. CONTACT YOUR PHYSICIAN OR HEALTHCARE PROFESSIONAL FOR ADVICE CONCERNING YOUR MEDICAL NEEDS, OR CONTACT YOUR LOCAL EMERGENCY SERVICES IN CASE OF EMERGENCY.   

All information on our Web site is protected by United States copyright laws. You may not copy information from our Web site for commercial use. However, you are welcome to copy any part of the site for your personal use.   

Disclosure of Ownership and Business Relationships

Froedtert Health and Froedtert & the Medical College of Wisconsin have business relationships with a number of other healthcare providers. In situations where we have a relationship with a particular provider listed in this site, it is our policy to inform the user of the existence of that relationship.

How to Reach Us Regarding Our Pledge of Trust

To contact us regarding any aspect of this Pledge of Trust, please select one of the following:

Compliance Reporting Website
froedterthotline.ethicspoint.com

Telephone
833-942-0798

Mail
Froedtert Health Compliance Department
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051

  • Froedtert ThedaCare Health (FTCH) uses text messages (SMS) to provide important and timely messages to patients, customers and guests of FTCH and its affiliates (Affiliates), as well as to patients, customers and guests of entities that have an electronic health record system operated and maintained by FTCH and the Affiliates.

    Consent to receive text messages is not required as a condition of purchasing any goods or services from FTCH and its Affiliates.

    When you sign up for text messages from FTCH and its affiliates, you are signing up to receive text messages that relate to your relationship with FTCH. These messages may include:

    • Appointment reminders and other updates related to your visits
    • Information related to your MyChart account
    • One-time passcodes
    • Billing notifications
    • Prescription reminders
    • Care management and coordination.

    When you opt-in to receive texts from us, we will send you a message to confirm your signup.

    Security Notice

    Text messages are not secure. This means that other people could read them. You understand that we are not responsible for the release of personal information once you agree to receive text messages from us.

    Opt-Out Information

    You may opt-out of text messages at any time by texting STOP in response to a text message from us. This will opt you out of any future text messages for that particular service or program number. Sending a STOP request must be separately completed for each service or program number for which you desire to opt-out. Sending one STOP request will not create an opt-out for all services or program numbers. This allows you to selectively decide what information you would like to receive through text messages. 

    After you send the message STOP to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us for that service or program number.

    Customer Service Support

    Experiencing texting issues or have questions? You may text HELP to any of our text messages to request additional information, or you may call 1-414-777-0900 or visit Contact Us (froedtert.com). 

    To view our privacy policy, please visit our website at: Website Privacy Policy (froedtert.com) For privacy policy questions, you may call 1-414-777-0900 or visit Contact Us (froedtert.com). In a medical emergency, please call 911.

    Text Message Scams and Fraud

    We understand that receiving text messages from an organization can sometimes raise concerns about their legitimacy. We urge you to independently verify the authenticity of any text message that you receive. If you ever receive a text message from us that seems suspicious or if you have any doubts about its authenticity, we encourage you to contact us immediately.

    You hereby agree to release and hold harmless FTCH and the Affiliates involved in your services from and against any claims concerning any texting.

    Undelivered, Delayed or Misdirected messages

    FTCH, the Affiliates and mobile carriers are not liable for losses or damages arising due to delayed, misdirected or undelivered messages. Please note that the supporting mobile carriers may change without notice, and the text messaging you subscribe to may be limited to specific carriers. Text messages may be delayed or not received during periods of high messaging traffic. Texts from us will be presented on your mobile device in the same manner as any other SMS text messages. There may be occasions where the full contents of the text message may not be delivered to your phone. Supported mobile carriers may change from time to time, but our text messages are currently supported on only certain limited U.S. carriers.

    Message frequency may vary. Message and data rates may apply to messages we send to you, or you send to us. You are encouraged to check with your mobile carrier to learn more about their coverage, plans and costs.