A video visit is a live, interactive appointment with your Froedtert & MCW primary care provider. These visits are available exclusively through your MyChart account and can be accessed via your mobile phone, tablet or desktop device with a camera. You will also need an internet connection and a quiet, private place where you can talk with and hear your provider.

Video visits differ from our Virtual Clinic in that they are scheduled with your established primary care provider and billed the same as a primary care office visit. 

Scheduling a Video Visit

Video visits with a Froedtert & MCW provider can be scheduled for a specific time, just like an appointment in the clinic, during the same primary care hours as your health center.

Schedule your video visit via MyChart direct scheduling on the web or the MyChart App, or by calling your health center. You may also schedule a video visit by calling 414-805-3666 or 1-800-DOCTORS.

If you have caregiver access, you can also schedule a video visit for your child.

Initially, video visits are only available if you meet the following criteria:

  • You are an established Froedtert & MCW patient
  • You are currently enrolled in MyChart
  • You are insured by Froedtert Health, United Healthcare or MCW HealthScope
  • You are physically in the state of Wisconsin at the time of your video visit, as per your provider’s medical license.
  • You need treatment for certain common medical conditions, including:
    • Acute low back pain
    • Behavioral health medication follow up
    • Chronic disease management, including controlled diabetes and cholesterol
    • Pink eye
    • Sinus infections
    • Urinary tract infection
    • Flu-like illness
    • Weight management
    • Erectile dysfunction
    • Smoking cessation
    • General medication follow up
    • Rash

If you don't know if your condition qualifies, please call and ask.

Accessing Your Video Visit

We recommend that you access your Video Visit via the MyChart App on your Smart Phone, tablet, or other device. This is the easiest and recommended way to connect with your provider for your visit. Search the words “My Chart” and download the app to get started. If you are on a laptop or desktop computer, you may visit mychartlink.com and log in to your MyChart account to access your Video Visit.

Be sure to use the app (not the web browser) on your phone, tablet, or device. If you have the opportunity to use the MyChart app, this is the best way to access your visit.

What to Expect During a Video Visit

By design, video visits are similar, in both process and duration, to that of a traditional office based visit. Medical assistants may participate in gathering information, similar to a traditional office based visit, before you meet with your physician. If your condition requires a prescription, your provider will electronically send your prescription into your preferred pharmacy.

If you are running late and unable to connect to your video visit within 10 minutes of your appointment, similar to an office visit, you will be asked to reschedule. The technology limits your ability to log in after 10 minutes.

After Your Video Visit

You and your provider may decide that you need further care following a video visit. This may include follow-up in clinic, referral to a specialty provider, lab or imaging.

Video visits will be billed the same as an office visit. Standard co-pays and co-insurance will apply as per your benefit plan.


Don't Have a MyChart Account? Enroll Now

Enrollment is easy! You can enroll in MyChart online by going to the MyChart page, mychartlink.com, clicking on "Request Activation Code" and completing the form. You can also enroll at your clinic by asking to enroll in MyChart in the clinic reception area.

When you receive your activation code, simply log in on your computer and create your own MyChart ID and password.


Download the MyChart App

Connect to MyChart wherever you are with the MyChart app. There's no need to wait to get home to your computer to access your medical history or send your provider a message. Video visits with your primary care provider are also available via the app.

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