Customize Your Communication Preferences in MyChart

Welcome to the Froedtert & the Medical College of Wisconsin health network. In this video, we'll guide you through how to customize your communication preferences in MyChart. This will ensure you receive important health information when and how you want to receive it.

Go to MyChart  Get the Froedtert & MCW App

Let's start by logging in to your MyChart account. There are a couple of different ways you can log in either online at my.froedtert.com or through the Froedtert & MCW mobile app available in the App Store and Google Play. We recommend using the Froedtert & MCW app on your mobile device so you can access MyChart and other helpful features on the go. You can access MyChart from a link on any page of froedtert.com, too. 

Once you're logged in, navigate to the MyChart menu and select "Communication Preferences." 

First, make sure your contact information is up to date. Under "Contact Information," you will see the e-mail address and mobile phone number where you will get notifications. Let's say your work e-mail is listed, but you want to update it to your personal e-mail. Go to "Review contact information." Clear out your work e-mail address and replace it with your personal e-mail address. Remember to save your changes. Back in Communication Preferences, you will see your updated e-mail address. 

Below that in the "Settings" section, different communication methods are listed. You can choose to receive notifications via:

  • E-mail
  • Text message
  • Push notification
  • Phone
  • Mail

If the toggle next to the method is turned on, then at least one type of notification for that method is turned on. Below each method, you will see the number of notifications that are turned on. If you turn the toggle off, then all notifications are turned off for that method. 

Let's say you don't want to receive a lot of text messages, but you do want to get appointment notifications via text. You can turn on all text message appointment notifications using the toggle here. You can further adjust your preferences in "Advanced Settings." In addition to appointment notifications, you can also customize how you receive other types of notifications like messages from your care team, billing information and more. Remember to save your changes before logging out.

And there you have it. Customizing your communication preferences in MyChart is a quick and easy way to make sure you receive important health information in the way that works best for you. If you ever need assistance, you can ask a team member, and they'll be happy to help.

Thanks for watching. Stay connected with us for a healthier, more informed you.

Go to MyChart  Get the Froedtert & MCW App