Patient & Family Services

We recognize that being in the hospital may be a confusing and sometimes unsettling experience. Whether you’re a patient or a visitor, we’d like to make your stay at Froedtert Hospital as comfortable as possible. 

Patient Relations Department

The Patient Relations staff is available to assist patients, family members and friends with non-medical questions or concerns related to outpatient visits or hospital stays.

Location and Contact Information

Second (main) floor of the hospital, inside the Family Center.
414-805-2882, Monday through Friday, 8: a.m. to 5 p.m. 
414-805-3000, After 5 p.m.

Patient Relations Services

The morning after a patient is admitted, a volunteer from Patient Relations will contact the patient and explain services that are available to the patient and his or her family. The Patient Relations Department:

  • Assists in the communication process between patients/families and healthcare providers and, if needed, assists in navigating hospital systems
  • Strives to improve the overall care experience of patients and families
  • Provides feedback to staff about patient issues and concerns
  • Educates staff and patients about patient rights and responsibilities

Problems or Concerns

If problems or concerns arise that cannot be resolved by the patient’s caregiver, a patient representative is available to listen and respond to patient/family questions, comments or concerns. Patient representatives facilitate communication between patients, family members and the patient’s caregivers to address these issues. 

Concerns may include quality of care, access to information, staff communication and other issues. Patient representatives personally respond to patient and family concerns, and recommend solutions to problems, all with the utmost confidentiality. We work closely with other departments and staff to achieve this goal. 

Lodging

Family members in need of area lodging may obtain a brochure from Patient Relations or visit our lodging list.

Kathy’s House, less than a mile from Froedtert Hospital, provides hospitality lodging for out-of-town patients, family members and caregivers. For a referral to Kathy’s House, contact our Guest Relations Specialist at 414-805-2882 (ext. 5-2882 on in-house phones).

Family Connect Phone Cards

Family Connect Phone Cards are given to newly admitted patients who live outside of Milwaukee, Waukesha and Ozaukee counties. One 20-minute card is provided per admission. Cards are distributed by volunteers from Patient Relations, Monday through Friday. Family members may buy additional phone cards at Bobbe's Gift Shoppe, located on the second floor of Froedtert Hospital. 

House Phones

For your convenience, house phones are located throughout Froedtert Hospital. These phones are for in-house phone calls only. Cellular phones may be used in the Specialty Clinic lobby, Froedtert Hospital Entrance lobby, the Family Center and the Emergency Department lobby.

Three-Part Containers

Patient Relations provides each nursing unit with three-part containers to give to each patient on admission. These containers are designed to hold a patient’s glasses, hearing aids and dentures.

Patient Rights and Responsibilities

Froedtert Hospital Patient Rights and Responsibilities offers detailed information about the Froedtert & the Medical College of Wisconsin commitment to your well-being as a patient. This and other helpful information is also contained in the Patient and Visitor Guide in each patient room.

Visitor Relations

Visitor Relations representatives meet, greet and escort patients and visitors to their destination as they enter Froedtert Hospital. Visitor Relations representatives are stationed near main public entrances at the Pavilion, Specialty Clinics and Froedtert Hospital entrances and throughout the hospital to assist visitors in reaching their destination at any of the programs and services offered by Froedtert & the Medical College of Wisconsin. You can recognize our Visitor Relations representatives by the burgundy blazers they wear. Staff hours are 5 a.m. to 4:30 p.m.