For Our Suppliers

In this section, our valued suppliers and partners will find the basics for taking care of business with Froedtert Health. Information can be found on such things as terms and conditions, supplier diversity and HIPAA compliance.

Code of Business Conduct

We are committed to upholding the high ethical standards by which we do business. Our Code of Business Conduct is a resource that provides guidance to conduct business in an ethical and legal manner. We expect our vendors, contractors and agents to read this guide and practice under these general principles. If you or your company have questions that this guide cannot answer or if you have a concern you want to raise, please call the Froedtert Health Corporate Compliance Department at 414-259-0220.

Download the Code of Business Conduct.

Supplier Access and Privileges

Froedtert Health has established requirements for Supplier/Sales Representatives at all Froedtert Health sites relating to access, interaction and business transactions. The intent of these requirements is not to interfere or create a barrier to the collaborative relationships that have been developed over the years with suppliers. Such relationships have been and continue to be important to the advancement of clinical practice, education and research.

Download the Supplier Access and Privileges Policy.

Included in the requirements are stipulations regarding the RepTrax supplier management system. All sales representatives are required to check-in, obtain a sales pass, adhere the sales pass to their attire (below the shoulders and above the waist), and check-out of RepTrax upon conclusion of each and every visit.

Proper Billing to Prevent Fraud, Waste, and Abuse

Medicare and Medicaid have requirements and obligations that must be met in order for healthcare providers to bill them for health-related services. The requirements promote high-quality and safe patient care, and help to make sure that providers are not inappropriately or incorrectly billing them for services. The government uses the terms fraud and abuse.

“Fraud” is a willful or intentional act. Examples of fraud in healthcare are:

  • Billing for services and/or supplies that are not provided
  • Duplicating billings that includes billing the Medicare program and the beneficiary or Medicaid, or some other insurer in an effort to receive payment greater than the amount allowed
  • Knowingly submitting false claims

“Abuse” describes practices that, either directly or indirectly, result in unnecessary cost to the Medicare or Medicaid program. Abuse appears quite similar to fraud except it may not be willful or intentional. Some examples of abuse are:

  • Charging in excess for services or supplies
  • Providing medically unnecessary services or services that do not meet professionally recognized standards
  • Billing Medicare based on a higher fee schedule than for non-Medicare patients
  • Submitting bills to Medicare that are the responsibility of other insurers under the Medicare secondary payer (MSP) regulation

We require our vendors, contractors and agents to review the attached copy of our corporate policy that addresses our role in preventing and detecting healthcare fraud, waste and abuse. This policy outlines the False Claims Laws. It also describes how the government protects individuals who report fraud and abuse. These protections are called the Whistleblower Protections. Our vendors, contractors and agents also must provide this information to all of their employees and agents who have contact with our facility related to the delivery or monitoring of Medicaid healthcare items and services, billing or coding functions. It is the responsibility of all individuals who work with or provide services to or on behalf of Froedtert to comply with all federal and state laws and applicable Froedtert Hospital policies and procedures.

Download the Hospital Billing Compliance Policy.

Download the Addendum to the Hospital Billing Compliance Policy

Confidential Information, including Protected Health Information ("PHI")

Protecting our confidential business information and our patients’ private health information is of the utmost importance. It is the responsibility of all individuals who work with or provide services to or on behalf of Froedtert Health to comply with all federal and state laws and applicable Froedtert Health policies and procedures regarding proper use, disclosure and protection of confidential information.

Learn More About HIPAA Compliance (includes link to Business Associate Agreement).

Download the Confidentiality Policy.