Financial Services & Assistance Program

Patient Financial Services & Financial Counselors

Patient Financial Services is available to assist you with any questions concerning your facility bill. 

Financial counselors are available to answer your questions regarding programs for which you may qualify if you are uninsured or underinsured. They can help you determine if you are eligible for financial assistance programs and will provide you with the necessary information to apply for those programs.


For Patient Financial Services for your Froedtert Hospital, Community Memorial Hospital or St. Joseph's Hospital facility bill:

Location
Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051

Walk-In Hours
Monday–Friday: 8 a.m. – 4:30 p.m. 

Froedtert Hospital

Patient Billing Customer Service: 800-803-8155
Monday–Thursday: 8 a.m. – 8 p.m.
Friday: 8 a.m. – 5 p.m.
Saturday: 9 a.m. – 1 p.m.

Financial Counselor: 800-466-9670
Monday–Friday: 8 a.m. – 5 p.m.

Community Memorial Hospital

Patient Billing Customer Service: 866-223-6836
Monday–Friday: 8 a.m. – 4:30 p.m.

Financial Counselor: 262-257-3821
Monday–Friday: 8 a.m. – 4 p.m.

St. Joseph's Hospital

Patient Billing Customer Service: 800-223-6964

Monday–Friday: 8 a.m. – 4:30 p.m.

Financial Counselor: 262-257-3821
Monday–Friday: 8 a.m. – 4 p.m.


For your Froedtert & the Medical College of Wisconsin Community Physicians or Medical College of Wisconsin professional services bill:

Location
Research Park Center,
10000 Innovation Drive,
Milwaukee, WI 53226
(3rd Floor, Suite 300)

Walk-In Hours
Monday–Friday: 8 a.m. – 4:30 p.m. 

Froedtert & the Medical College of Wisconsin Community Physicians

Patient Billing Customer Service: 855-329-6232
Financial Counselor: 855-329-6232

Monday–Friday: 8 a.m. – 4:30 p.m.

Medical College of Wisconsin

Patient Billing Customer Service: 800-242-1649
Financial Counselor: 414-805-6206

Monday–Friday: 8 a.m. – 4:30 p.m.


Financial Assistance Program

We understand there are times where patients are not able to afford their hospital bills.  The Financial Assistance Program is designed to assist patients in this manner.

Patients who qualify for the program will receive care with no obligation or discounted obligation to pay for services.  A simple application must be completed in order to apply for the Financial Assistance Program. 

Froedtert Health determines eligibility based on income, assets, and family size.  The initial eligibility period for Financial Assistance is six months from the application date. Each patient will need to re-apply at the end of each six month period in order to continue in the Financial Assistance Program. A new completed application is required to re-apply.

Qualifying Patients

Financial Assistance may be provided to qualified patients who: 

  • Have or will receive medically necessary services at Froedtert & the Medical College of Wisconsin
  • Have cooperated with the respective hospital in seeking out and applying for other potentially available financial assistance programs.
  • Have exhausted any and all insurance and other available financial assistance programs such as Medicaid or BadgerCare.
  • Lack the financial resources to pay for services rendered at a Froedtert Health entity.

Patients who have insurance or other third party sources of payment for their health care may still qualify for financial assistance for the portion of the hospital bill that may be their own personal obligation to pay. Examples are deductibles and co-payments.

Excluded Services

Services not covered by the Financial Assistance program include but are not limited to the following list: 

  • Bariatric Surgery 
  • Cosmetic Surgery 
  • Services provided as part of a clinical trail 
  • Corporate Wellness services 
  • Massage Therapy services 
  • Personal Trainer services 
  • Reproductive Medicine 
  • Non Medically necessary services 
  • Transplant Services 
  • Driving evaluations 
  • Self pay drug screening programs 
  • Self pay speech services 
  • Alternative medicine services

Financial Assistance Application

Download the financial assistance application:

Download Application Descargar la Aplicación

Application

Download the financial assistance application:

Download Application

Descargar la Aplicación