Billing & Insurance FAQ
These frequently asked questions should help address any concerns you may have regarding paying your Medical bills online. If you have additional questions, please contact Patient Financial Services at: 800-466-9670
Why am I receiving multiple bills for the same service?
The bill you receive from us will only contain charges for services provided by the hospital. Physicians are not employed by the hospital. Professional fees charged by these physicians for services provided to you will be billed separately and apart from the fees charged by the hospital. For questions on your physician billing, please contact the number listed on the statement.
What type of payment plans are available?
Payment plans differ based on patient balance. Please contact us to set up a payment plan on an existing account. For information on future services, our Financial Counselor will be able to assist you. Partial payments without an agreed upon payment arrangement will not keep your account in good standing.
Who can I call with questions about billing, insurance or patient information changes?
The Patient Financial Services Department is available to help Monday through Thursday, from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and 9 a.m. to 1 p.m. on Saturday. Call 800-466-9670.
What are my payment options online?
Online bill pay is available for Froedtert Hospital, Community Memorial Hospital, Community Physicians and Medical College of Wisconsin bills. St. Joseph's Hospital and some physician bills must be mailed. We accept Visa, MasterCard and Discover. We do not accept American Express.
Is this Web site safe for credit card transactions?
Yes. The transaction portion of this Web site is protected with the latest encryption software from DigiCert, an industry leader in secure transaction software.
Can I view my account balance online?
No. Online access to account information is not possible at this time. If you have questions regarding your account balance or any other account-related topic, the Patient Financial Services Department is available to help Monday through Thursday, from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and 9 a.m. to 1 p.m. on Saturday.
May I still pay my bill by mail, either with a check or credit card?
Yes, payment by mail is still acceptable and is expected to remain the preferred method of payment for most patients. The online bill payment option is provided only as an added convenience for those who prefer to avoid the time and expense of traditional payment.
Where are you located?
The Patient Financial Services Department is located in the Froedtert Health Administrative Services building at the Woodland Prime office park.
Did you bill my insurance?
Your statement will indicate any payments received and the name of the insurance company that Froedtert Hospital billed. You should have received an Explanation of Benefits from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.
What information will I be asked to verify in order to discuss my bill?
If you call Patient Financial Services to discuss your bill, you will be asked to verify your social security number. This identity verification is done for your protection.
I have a previously unpaid balance that is now listed with a collection agency. How can I remove this item from my credit report?
Once an account is listed with a collection agency, you will need to contact them to arrange payment. Once paid, a satisfaction letter will be issued against the credit listing.
How much will Medicare pay for my services?
Due to the complexities of Medicare reimbursement, we are unable to give you a quote on the amount Medicare is going to pay. We recommend calling the Medicare beneficiary support line at 800-633-4227.