Billing & Insurance FAQ

These frequently asked questions should help address any concerns you may have regarding paying your Medical bills online. If you have additional questions, please contact Patient Financial Services at: 800-466-9670

Why am I receiving multiple bills for the same service?

The bill you receive from us will only contain charges for services provided by the hospital. Physicians are not employed by the hospital. Professional fees charged by these physicians for services provided to you will be billed separately and apart from the fees charged by the hospital. If you receive a bill from the physician or other provider and have questions, please see below for contact numbers or contact the number listed on the statement.

  • Froedtert & the Medical College of Wisconsin Community Physicians – 855-329-6232
  • Medical College of Wisconsin – 800-242-1649
  • Infinity Healthcare – 414-290-6720
  • Advanced Healthcare – 262-532-6700
  • Medical Associates – 262-415-1055
  • Wisconsin Radiology Specialist – 888-850-0494
  • Physician Accounting – 262-787-4050

Who can I call with questions about billing?

The Patient Financial Services Department is available to help Monday through Thursday, from 8 a.m. to 8 p.m., Friday from 8 a.m. to 5 p.m., and 9 a.m. to 1 p.m. on Saturday.

  • Froedtert Hospital – 800-803-8155
  • Community Memorial Hospital – 866-223-6836
  • St. Joseph’s Hospital – 866-233-6964
  • Froedtert & the Medical College of Wisconsin Community Physicians – 855-329-6232
  • Medical College of Wisconsin – 800-242-1649

Who can I call if there's a change in my insurance or patient information?

Please call: 414-955-5299 or 855-329-6232.

What type of payment plans are available? 

Froedtert Health offers payment plans up to 36 months depending on the amount you owe. Partial payments without an agreed upon payment arrangement will not keep your account in good standing. Please contact us to set up a payment plan.
  • Froedtert Hospital – 800-803-8155
  • Community Memorial Hospital – 866-223-6836
  • St. Joseph’s Hospital – 866-233-6964
  • Froedtert & the Medical College of Wisconsin Community Physicians – 855-329-6232
  • Medical College of Wisconsin – 800-242-1649

What are my payment options online?

Online bill pay is available for Froedtert Hospital, Community Memorial Hospital, St. Joseph's Hospital, Community Physicians and Medical College of Wisconsin bills. Some physician bills must be mailed.

Is this website safe for credit card transactions?

Yes. The transaction portion of this Web site is protected with the latest encryption software from DigiCert, an industry leader in secure transaction software.

Where do I mail my payment?

You can pay with check or credit card.

Froedtert Hospital:
  • P.O. Box 4202, Milwaukee WI 53278
Community Memorial Hospital:
  • P.O. Box 4106, Milwaukee WI 53278
St. Joseph’s Hospital:
  • P.O. Box 154, Milwaukee WI 53278

Froedtert & the Medical College of Wisconsin Community Physicians:

  • P.O. Box 13428, Milwaukee WI 53213

Medical College of Wisconsin

  • P.O. Box 13308, Milwaukee WI 53213

Where are you located?

For Medical College of Wisconsin Billing and Froedtert & the Medical College of Wisconsin Community Physicians Billing:

Medical College of Wisconsin Billing Office
Research Park Center
10000 Innovation Drive, 3rd Floor, Suite 300
Milwaukee, WI 53226

For Froedtert Hospital, Community Memorial Hospital and St. Joseph's Hospital Billing:

Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court 
Menomonee Falls, WI 53051

Did you bill my insurance?

Your statement will indicate any payments received and the name of the insurance company that Froedtert Hospital, the Medical College of Wisconsin, or Community Physicians billed. You should have received an Explanation of Benefits from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.

What information will I be asked to verify in order to discuss my bill?

If you call Patient Financial Services to discuss you bill, in most cases you will be asked to verify date of birth, address, or social security number. You may be asked to verify more information in certain circumstances.

Do I receive a discount if I'm uninsured?

Yes, all uninsured patients without any third party source of payment receive a 20% discount. An additional discount may be granted for pre-payment or prompt payment of the hospital and/or professional bill

What insurance plans does Froedtert Health accept?

Froedtert Health accepts many health insurance plans. Learn More.

How do I receive an itemized billing?

If you would like a copy of an itemized statement, please contact our Patient Accounting Department at 800-466-9670.

How can I pay my bill?

You can make payment online or by cash, check, money order, Visa, Mastercard, or Discover Card. American Express is also accepted for Medical College of Wisconsin billing and Community Physicians billing. If you would like to provide credit card information over the phone, please call the below number.
  • Froedtert Hospital – 800-803-8155
  • Community Memorial Hospital – 866-223-6836
  • St. Joseph’s Hospital – 866-233-6964
  • Froedtert & the Medical College of Wisconsin Community Physicians – 855-329-6232
  • Medical College of Wisconsin – 800-242-1649

How do I obtain a price quote for a service?

All quotes are estimates only based on historical information. Actual patient balances will differ due to medical history, lab work needed, pharmacy dosage amounts, etc. Any differences between estimates given and actual balance are the patient's responsibility. Please contact a Financial Counselor for an estimate.

  • Froedtert Hospital: 800-466-9670
  • Community Memorial Hospital & St. Joseph’s Hospital: 262-257-3821
  • Froedtert & the Medical College of Wisconsin Community Physicians: 855-329-6232
  • Medical College of Wisconsin: 414-805-7072

I received a letter from my insurance company or hospital indicating other insurance information is needed or accident information is needed. What should I do? 

You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as we cannot act on your behalf in these cases to obtain payment.

I have a previously unpaid balance that is now listed with a collection agency. How can I remove this item from my credit report? 

Once an account is listed with a collection agency, you will need to contact them to arrange payment. Once paid, a satisfaction letter will be issued against the credit listing.

How much will insurance pay for my services? 

We are unable to give you a quote on the amount your insurance is going to pay. We recommend calling your insurance carrier for this information.