Connect with a provider within a few minutes.
Our new on-demand video visits offer a convenient way to connect with a Froedtert & MCW provider right now.
Manage your care from your couch.
Download our app and sign in with your Froedtert & MCW MyChart account to stay connected to your care. After logging in, you can do the following:
- schedule or change appointments
- view upcoming appointment details
- access your test results
- request prescription renewals
- view your electronic health record
- send secure messages to your providers
Two options for video visits within the same mobile app.
Frequently Asked Questions
What is the difference between my MyChart account and my Froedtert & MCW account?
Your Froedtert & MCW account allows you to launch an on-demand video visit, check your symptoms to find appropriate care, as well as access your MyChart account information and functionalities from one place.
How do I connect my MyChart account to my Froedtert & MCW account?
You will need to log into your MyChart account once from within your Froedtert & MCW account to link the two accounts. After you link your MyChart account and your Froedtert & MCW account, you will only need to use your Froedtert & MCW account username and password to access it all from your Froedtert & MCW account. If you don’t have a MyChart account click here to request one or learn more.
What is an on-demand video visit?
An on-demand video visit is a convenient way to receive care wherever you are without an appointment.
With an on-demand video visit, you can receive care from the next available Froedtert & MCW provider through a secure video chat right on your smartphone, tablet, or computer.
The service is useful for checking your symptoms, diagnosing conditions and treating minor medical concerns. With an on-demand video visit, your provider can also prescribe medications or order lab work as needed.
The cost of an on-demand video visit is $49* and are available seven days a week from 6 a.m. – 10 p.m.
What is a scheduled virtual visit?
A virtual visit with a Froedtert & the Medical College of Wisconsin provider can be scheduled for a specific time, just like an appointment in the clinic, during the same hours as your health center. It is similar to an office-based visit but done through secure video chat on your smartphone, tablet or computer.
- Primary Care: Cost of a clinic visit. This may include copays or deductible and coinsurance member liability amounts, as determined by a patient’s insurance plan.
- Specialty Care: Currently, standard out-of-pocket fees apply. This may include copays or deductible and coinsurance member liability amounts, as determined by a patient’s insurance plan.
How do I access my scheduled virtual visit?
When you log in to your mobile Froedtert & MCW app, tap on the MyChart tile and login to your MyChart account with your MyChart username and password. You may see a listing of available appointments and reminders. If it is time for you to join a video visit, tap on the desired appointment. Complete the PreCheck-In process if you have not already done so. When ready, tap the green Begin Visit button. You are able to connect up to 15 minutes before your scheduled appointment time.
Cannot find an answer to your question? Check out our help center.