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Hours of Operation

Daily: 6 a.m. – 10 p.m.
Closed Thanksgiving

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Why Choose Virtual?

$49 simple pricing - No hidden fees.
Get evaluated without leaving home.

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Download the App

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In Case of Emergency: If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

Get Started Now for $49

Start your virtual visit by accessing our portal or downloading the app on your device

Start Your Visit App Store IconGoogle Play Icon

You will provide contact information, the symptoms you are experiencing and payment information. 

You will have access to a private virtual exam room as soon as your request for care is submitted. When the visit moves to "active," you will be given a prompt to enter the exam room and will have five minutes to do so. If you do not enter the exam room within that time frame, the provider will attempt to contact you via the backup phone number you provided.

A virtual visit usually lasts about 20 minutes during which time the provider will ask you questions similar to those you would hear in a clinic. The provider may also talk you through some self-examination processes. When the visit concludes, you will receive a diagnosis and plan of care.

The Virtual Clinic can treat a variety of minor illnesses*.

Here are just a few examples of what we are able to treat.

Common Ailments
  • Fever
  • Cough
  • Cold
  • Flu
  • Headaches/migraines
Nose & Throat
  • Sore throat
  • Sinus infection
  • Stuffy nose
  • Laryngitis
  • Pharyngitis
Respiratory
  • Infections
  • Bronchitis
  • Pet allergies
  • Seasonal allergies
  • Chest congestion
Eye
  • Eye infection
  • Eye irritation
  • Conjunctivitis/pink eye
  • Stye
Skin & Nails
  • Rashes/hives, infections
  • Dry skin/eczema
  • Poison ivy/oak
  • Athlete's foot, ingrown nail
  • Acne, lesions
  • Cold Sores
Gastrointestinal
  • Heartburn/GERD
  • Nausea
  • Vomiting
  • Diarrhea
  • Upset stomach
Other Problems
  • Joint or back pain
  • Minor cuts/scrapes
  • Strains/sprains
  • Insect bites/stings
  • Minor burns
Women's Health
  • Urinary tract infection (Bladder)
  • Yeast Infection

*Our providers will always assess your condition individually and, based on your unique circumstances including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.

Paying for Virtual Care

We cannot accept insurance for virtual visits. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.

Selected employers provide coverage for virtual visits. Please enter the code your employer asked you to use in the “Service Key” field in the payment information section.

$49 per visit

We accept Visa, MasterCard and Discover. We cannot accept gift cards of any form at this time.

At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual care. A visit that does not result in a diagnosis or prescription is not considered cause for a refund. If the provider determines within the first three minutes of the visit that your condition would be better treated at a nearby medical facility, you will not be charged your $49 fee.

Insurance Coverage

We cannot accept insurance for virtual visits. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.

Medical Expense Reimbursement

Typically, the virtual visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). If you choose to pay by this method, please note that the card must have a Visa or Mastercard logo. Please check with your insurance plan for reimbursement of the visit fee.

Restrictions

New regulations that took effect on June 1, 2017, restrict virtual visits to those that use video modality; in other words, telephone visits are no longer permitted for patients in Wisconsin.

Frequently Asked Questions

  • What is it an on-demand video visit?

    It’s convenient face-to-face care, wherever you are with a board-certified provider through secure video chat on your smartphone, tablet, or computer. Talk with them about your symptoms, and they can diagnose and treat minor medical concerns you’re dealing with. They can also prescribe medication or lab work as needed.

  • What are the technical requirements for using virtual visits?

    Download the mobile app for Apple or Android. You can access virtual visits on any Apple mobile/tablet device or a PC/MAC. For mobile and tablet devices, download the mobile app.

  • What conditions can I be treated for using on-demand video visits?

    We can treat a variety of minor illnesses*. Here are just a few examples of what we are able to treat.

    Common Ailments
    • Fever
    • Cough
    • Cold
    • Flu
    • Headaches/migraines
    Nose & Throat
    • Sore throat
    • Sinus infection
    • Stuffy nose
    • Laryngitis
    • Pharyngitis
    Respiratory
    • Infections
    • Bronchitis
    • Pet allergies
    • Seasonal allergies
    • Chest congestion
    Eye
    • Eye infection
    • Eye irritation
    • Conjunctivitis/pink eye
    • Stye
    Skin & Nails
    • Rashes/hives, infections
    • Dry skin/eczema
    • Poison ivy/oak
    • Athlete's foot, ingrown nail
    • Acne, lesions
    • Cold Sores
    Gastrointestinal
    • Heartburn/GERD
    • Nausea
    • Vomiting
    • Diarrhea
    • Upset stomach
    Other Problems
    • Joint or back pain
    • Minor cuts/scrapes
    • Strains/sprains
    • Insect bites/stings
    • Minor burns
    Women's Health
    • Urinary tract infection (Bladder)
    • Yeast Infection

    *Our providers will always assess your condition individually and, based on your unique circumstances including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.

  • Who can use on-demand video visits?

    Anyone in the state of Wisconsin. You just need access to a smartphone, tablet or laptop that’s connected to the internet. You do not need to be a Froedtert & MCW patient.

  • Who will provide the service?

    Video Visits are provided by Froedtert & MCW board-certified health care providers.

  • What is the cost of an on-demand video visit?

    On-demand video visits are $49. We accept all major credit cards. We do not accept insurance for these visits. If you choose to use this service you will be required to sign an electronic Consent to Treat form to authorize payment and take responsibility to self-pay the $49 fee.

  • Can medications be prescribed using on-demand video visits?

    Yes – after diagnosing your concern and developing a treatment plan, the health care provider can send a prescription to your local pharmacy. Commonly prescribed medications include:

    • Allergy medications
    • Anti-nausea medications
    • Skin creams or ointments
    • Antibiotics, if indicated*

    *We are committed to providing you the highest quality medical care. The virtual healthcare providers follow national healthcare guidelines for prescribing antibiotics. Antibiotics are only warranted in specific cases and can have side effects such as diarrhea, rash or serious allergic reactions. Our healthcare providers only prescribe medications when clinically appropriate.

    We don’t prescribe or refill controlled medications (opioid pain medications, benzodiazepines, schedule medications, etc.) You’ll need to talk to your primary care clinician for those refills.

  • Will my primary care provider receive my visit record?

    If you provide us with information about your primary care provider, we will send your visit summary.

    After every video visit, the provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes.

  • How can I access an on-demand video visit?

    Video visits are available via the web using a Chrome Browser or via smartphone or tablet device by downloading the mobile app for Apple or Android.

  • Can I use an on-demand video visit for follow-up care questions or prescription refills?

    Video visits are intended for minor illnesses only. It is not intended to deliver continuity care nor should it be used for prescription refills. If you need a prescription refill, we recommend you speak with your regular provider. Short-term prescription refills for indicated conditions may be issued in select cases within the virtual provider's discretion.

  • Can I use an on-demand video visit instead of going to my family physician?

    In some instances, video visits can save you a trip to your family physician. Virtual visits should not replace a relationship with a primary care provider (PCP). If you don't have a PCP, we can help you find one.

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