Hours of Operation

8 a.m. – 8 p.m. seven days a week
July 4, 2024: Closed

Why Choose Virtual?

$49 simple pricing - No hidden fees.
Get evaluated without leaving home.

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In Case of Emergency: If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

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How It Works Virtual Treatment Paying for Virtual Care

NEW TO MYCHART?
Create a MyChart account first (opens in a new window).
Return to this page to start your virtual visit.


Existing MyChart users, start your virtual visit by accessing our portal or downloading the app on your device

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You will provide contact information, the symptoms you are experiencing and payment information. 

You will have access to a private virtual exam room as soon as your request for care is submitted. When the visit moves to "active," you will be given a prompt to enter the exam room and will have five minutes to do so. If you do not enter the exam room within that time frame, the doctor or clinician will attempt to contact you via the backup phone number you provided.

A virtual visit usually lasts about 20 minutes during which time the doctor or clinician will ask you questions similar to those you would hear in a clinic. The doctor or clinician may also talk you through some self-examination processes. When the visit concludes, you will receive a diagnosis and plan of care.

TECHNICAL REQUIREMENTS

To ensure you have a quality visit, please make sure that you have the latest version of Zoom downloaded to your device.

Test Zoom Meeting

If you do not have Zoom meeting, please download it.

 

Frequently Asked Questions

  • It’s convenient face-to-face care, wherever you are with a board-certified doctor or clinician through secure video chat on your smartphone, tablet, or computer. Talk with them about your symptoms, and they can diagnose and treat minor medical concerns you’re dealing with. They can also prescribe medication or lab work as needed.

  • Download the mobile app for Apple or Android. You can access virtual visits on any Apple mobile/tablet device or a PC/MAC. For mobile and tablet devices, download the mobile app.

  • We can treat a variety of minor illnesses*. Here are just a few examples of what we are able to treat.

    Common Ailments

    • Fever
    • Cough
    • Cold
    • Flu
    • Headaches/migraines
    Nose & Throat
    • Sore throat
    • Sinus infection
    • Stuffy nose
    • Laryngitis
    • Pharyngitis
    Respiratory
    • Infections
    • Bronchitis
    • Pet allergies
    • Seasonal allergies
    • Chest congestion

    Eye

    • Eye infection
    • Eye irritation
    • Conjunctivitis/pink eye
    • Stye
    Skin & Nails
    • Rashes/hives, infections
    • Dry skin/eczema
    • Poison ivy/oak
    • Athlete's foot, ingrown nail
    • Acne, lesions
    • Cold Sores
    Gastrointestinal
    • Heartburn/GERD
    • Nausea
    • Vomiting
    • Diarrhea
    • Upset stomach

    Other Problems

    • Joint or back pain
    • Minor cuts/scrapes
    • Strains/sprains
    • Insect bites/stings
    • Minor burns
    Women's Health
    • Urinary tract infection (Bladder)
    • Yeast Infection

    *Our doctors and clinicians will always assess your condition individually and, based on your unique circumstances including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.

  • Yes. Children 18 months and older can use on-demand video visits, but parents/guardians need to start the process. 

    Your child will need to be present for the visit so the doctor or clinician can perform an assessment.

    Please note: There are age restrictions for certain services.

  • On-demand video visits are available to residents and travelers in Wisconsin.

    Please note: You need to be physically located in the state of Wisconsin in order to receive care.

  • Video Visits are provided by Froedtert & MCW board-certified health care doctors and clinicians.

  • On-demand video visits are $49. We accept all major credit cards. Most major insurances accepted. If you choose to use this service you will be required to sign an electronic Consent to Treat form to authorize payment and take responsibility to self-pay the $49 fee.

  • Yes – after diagnosing your concern and developing a treatment plan, the doctor or clinician can send a prescription to your local pharmacy. Commonly prescribed medications include:

    • Allergy medications
    • Anti-nausea medications
    • Skin creams or ointments
    • Antibiotics, if indicated*

    *We are committed to providing you the highest quality medical care. The virtual doctors and clinicians follow national healthcare guidelines for prescribing antibiotics. Antibiotics are only warranted in specific cases and can have side effects such as diarrhea, rash or serious allergic reactions. Our healthcare doctors and clinicians only prescribe medications when clinically appropriate.

    We don’t prescribe or refill controlled medications (opioid pain medications, benzodiazepines, schedule medications, etc.) You’ll need to talk to your primary care clinician for those refills.

  • If you provide us with information about your primary care doctor or clinician, we will send your visit summary.

    After every video visit, the doctor or clinician will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes.

  • Video visits are available via the web using a Chrome Browser or via smartphone or tablet device by downloading the mobile app for Apple or Android.

  • Video visits are intended for minor illnesses only. It is not intended to deliver continuity care nor should it be used for prescription refills. If you need a prescription refill, we recommend you speak with your regular doctor or clinician. Short-term prescription refills for indicated conditions may be issued in select cases within the virtual doctor's or clinician's discretion.

  • In some instances, video visits can save you a trip to your family physician. Virtual visits should not replace a relationship with a primary care doctor or clinician. If you don't have a primary care doctor or clinician, we can help you find one.