COVID-19 (Coronavirus) Update: Testing and Information | Vaccine Updates | Visitor Guidelines

Hours of Operation

Monday-Friday: 8 a.m. – 8:30 p.m.
Saturday-Sunday: 8 a.m. - 8 p.m.
Thursday, Nov. 25: Closed

Why Choose Virtual?

$49 simple pricing - No hidden fees.
Get evaluated without leaving home.

Download the App

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In Case of Emergency: If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

Get Started Now for $49

Start your virtual visit by accessing our portal or downloading the app on your device

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You will provide contact information, the symptoms you are experiencing and payment information. 

You will have access to a private virtual exam room as soon as your request for care is submitted. When the visit moves to "active," you will be given a prompt to enter the exam room and will have five minutes to do so. If you do not enter the exam room within that time frame, the provider will attempt to contact you via the backup phone number you provided.

A virtual visit usually lasts about 20 minutes during which time the provider will ask you questions similar to those you would hear in a clinic. The provider may also talk you through some self-examination processes. When the visit concludes, you will receive a diagnosis and plan of care.

The Virtual Clinic can treat a variety of minor illnesses*.

Here are just a few examples of what we are able to treat.

Common Ailments
  • Fever
  • Cough
  • Cold
  • Flu
  • Headaches/migraines
Nose & Throat
  • Sore throat
  • Sinus infection
  • Stuffy nose
  • Laryngitis
  • Pharyngitis
  • Infections
  • Bronchitis
  • Pet allergies
  • Seasonal allergies
  • Chest congestion
  • Eye infection
  • Eye irritation
  • Conjunctivitis/pink eye
  • Stye
Skin & Nails
  • Rashes/hives, infections
  • Dry skin/eczema
  • Poison ivy/oak
  • Athlete's foot, ingrown nail
  • Acne, lesions
  • Cold Sores
  • Heartburn/GERD
  • Nausea
  • Vomiting
  • Diarrhea
  • Upset stomach
Other Problems
  • Joint or back pain
  • Minor cuts/scrapes
  • Strains/sprains
  • Insect bites/stings
  • Minor burns
Women's Health
  • Urinary tract infection (Bladder)
  • Yeast Infection

*Our providers will always assess your condition individually and, based on your unique circumstances including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.

Paying for Virtual Care

We cannot accept insurance for virtual visits. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.

Selected employers provide coverage for virtual visits. Please enter the code your employer asked you to use in the “Service Key” field in the payment information section.

$49 per visit

We accept Visa, MasterCard and Discover. We cannot accept gift cards of any form at this time.

At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual care. A visit that does not result in a diagnosis or prescription is not considered cause for a refund. If the provider determines within the first three minutes of the visit that your condition would be better treated at a nearby medical facility, you will not be charged your $49 fee.

Insurance Coverage

We cannot accept insurance for virtual visits. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.

Medical Expense Reimbursement

Typically, the virtual visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). If you choose to pay by this method, please note that the card must have a Visa or Mastercard logo. Please check with your insurance plan for reimbursement of the visit fee.


New regulations that took effect on June 1, 2017, restrict virtual visits to those that use video modality; in other words, telephone visits are no longer permitted for patients in Wisconsin.

Frequently Asked Questions