Virtual Clinic Visit
  • No appointment needed
    Receive care 24/7 via webcam (phone visits are not available).
  • Get treated without leaving home
    Common conditions — flu/cold, rashes, bladder infection, etc.
  • Simple pricing $49
    No hidden fees.
  • REQUEST CARE NOW
    In 30 minutes or less you can be in a virtual visit with a board-certified family medicine provider.
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If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest emergency room.

Virtual Clinic Provider With Headset

Care for Many Common Conditions

  • Cold and flu
  • Pink eye
  • Rash
  • Stomach flu
  • Allergies
  • Back pain
  • Urinary tract infection in adult women

What to Expect

Your visit starts with a Request for Care submitted via web form or over the phone to a patient concierge at 844-805-2030. You can also download the app on your device.

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You will provide contact information, insurance status, and the symptoms you are experiencing. You will also choose to meet with the provider via webcam and you will input your credit card information for payment.

You will have access to a private virtual exam room as soon as your request for care is submitted. When the visit moves to "active," you will be given a prompt to enter the exam room and will have five minutes to do so. If you do not enter the exam room within that time frame, the provider will attempt to contact you via the backup phone number you provided.

If at any point you are disconnected or are having technical difficulties, call 844-805-2030.

A Virtual Clinic visit usually lasts about 20 minutes during which time the provider will ask you questions similar to those you would hear in a clinic. The provider may also talk you through some self-examination processes. When the visit concludes, you will receive a diagnosis and plan of care.

The Virtual Clinic can treat a variety of minor illnesses*.

Here are just a few examples of what we are able to treat.

  • Acne
  • Allergies
  • Asthma
  • Athlete's foot
  • Back pain
  • Bladder infection
  • Burns
  • Colds
  • Congestion
  • Constipation
  • Cuts
  • Cough
  • Dermatitis
  • Diarrhea
  • Ear pain
  • Eye issues
  • Fever
  • Flu
  • Headache
  • Hives
  • Insect bites
  • Nausea
  • Pink eye
  • Rash
  • Scrapes and bruises
  • Shingles
  • Sinus symptoms
  • Sore throat
  • Sprains
  • Stomach flu
  • Urinary tract infection in adult women
  • Vomiting
  • Yeast infection

*Our providers will always assess your condition individually and, based on your unique circumstances including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment.

Paying for Virtual Care

We cannot accept insurance for virtual visits. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.

Selected employers provide full or partial coverage for virtual visits. The employers we have partnered with are listed in the “Program” field in the first step of registration and the reduced fee will be shown after your successful registration.

$49 per visit

We accept Visa, MasterCard and Discover. We cannot accept gift cards of any form at this time.

At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual care. A visit that does not result in a diagnosis or prescription is not considered cause for a refund. If the provider determines within the first three minutes of the visit that your condition would be better treated at a nearby medical facility, you will not be charged your $49 fee.

Insurance Coverage

We cannot accept insurance for virtual visits. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible.

Medical Expense Reimbursement

Typically, the virtual visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). If you choose to pay by this method, please note that the card must have a Visa or Mastercard logo. Please check with your insurance plan for reimbursement of the visit fee.

Restrictions

Due to regulatory restrictions, we cannot provide a virtual visit to individuals covered under a federal insurance program, such as Medicare, Medicare Advantage, Medicaid, BadgerCare or Tricare. New regulations that took effect on June 1, 2017, restrict virtual visits to those that use video modality; in other words, telephone visits are no longer permitted for patients in Wisconsin.

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We can also help you find a new Froedtert & MCW doctor at one of our conveniently located health centers. Our health network also offers urgent, weekend and walk-in care options.

Frequently Asked Questions

  • Who is eligible for virtual care?

    Our Virtual Clinic is provided by licensed providers in the state of Alabama, Arizona, California, Florida, Georgia, Illinois, Iowa, Indiana, Kentucky, Minnesota, Montana, Nebraska, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Washington and Wisconsin. Virtual visits are not available to those covered under government-sponsored insurance, such as Medicare, Medicare Advantage, Medicaid, BadgerCare or Tricare. If you are covered under government-sponsored insurance, we can help you find a Froedtert & MCW resource near you.

  • Can I use the Virtual Clinic instead of going to my family physician?

    In some instances, the Virtual Clinic can save you a trip to your family physician. Virtual visits should not replace a relationship with a primary care provider (PCP). If you don't have a PCP, we can help you find one.

  • Can the Virtual Clinic prescribe medication?

    Commonly prescribed medications include:

    • Allergy medications
    • Anti-nausea medications
    • Skin creams or ointments
    • Antibiotics, if indicated*

    *We are committed to providing you the highest quality medical care. The virtual providers follow national healthcare guidelines for prescribing antibiotics. Antibiotics are only warranted in specific cases and can have side effects such as diarrhea, rash or serious allergic reactions. Our providers only prescribe them when clinically appropriate. 

    Virtual Clinic providers will not prescribe or refill controlled medications such as:

    • Narcotics (i.e. Oxycodone, Vicodin, Percocet, Codeine)
    • Anti-anxiety medications (i.e. Xanax, Valium, Ativan, Klonopin)
    • Stimulants (i.e, Adderall, Ritalin)

    Virtual Clinic providers will also not prescribe drugs for erectile dysfunction (Viagra and others). This is a condition that should be assessed and managed with your primary care provider.

  • Can I use Virtual Clinic for follow-up care questions or prescription refills?

    Virtual Clinic is intended for minor illnesses only. It is not intended to deliver continuity care nor should it be used for prescription refills. If you need a prescription refill, we recommend you speak with your regular provider. Short-term prescription refills for indicated conditions may be issued in select cases within the virtual provider's discretion.

  • What are the technical requirements for using the Virtual Clinic?

    To receive a virtual visit by video call you can choose from one of the following platforms:

    • Apple® FaceTime® — supported on iPhone®, iPad®, or Mac®. We do not support Apple Watch® at this time.
    • Embedded video call — supported on Chrome, Internet Explorer 10+, Firefox, and Microsoft Edge.
    • Skype — supported on any device with Skype installed that has a camera or webcam.

    Our website requires that JavaScript and cookies be enabled. If you are unable to access the website or experience technical difficulties, call our patient concierge team on 844-805-2030.

  • Is the Virtual Clinic secure?

    The Virtual Clinic actively maintains the privacy and security of your information. We collect only the patient information absolutely required in order to deliver our service effectively. Your personal information and visit details are confidential and are protected in a secure manner. Transmitted information is encrypted using secure socket layer (SSL) technology. Your login credentials are securely collected and stored following industry standards for preventing others from determining your unique credentials.

  • Does the price vary depending on the treatment?

    No. Virtual Clinic visits are always $49. There are no hidden fees or added charges.

  • Can I use the Virtual Clinic when I'm traveling?

    The Virtual Clinic is available to residents and travelers in Wisconsin. Froedtert Health employees and MCW Medical Plan participants may have options to use the Virtual Clinic while traveling in the following states: Alabama, Arizona, California, Florida, Georgia, Illinois, Iowa, Indiana, Kentucky, Minnesota, Montana, Nebraska, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Washington and Wisconsin.

  • Can I make an appointment for the Virtual Clinic?

    The Virtual Clinic is on-demand — there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider. You will typically be contacted within 30 minutes. The wait time is usually less than 15 minutes.

  • I am an international resident. Can I use this service?

    If you have a permanent address outside the U.S. and you are visiting a state in which we are licensed to deliver care, you are eligible to use this service. Please call our patient concierges 24/7 at 844-805-2030 in the footer of this page to request a virtual visit.

  • Will my primary care provider receive my visit record?

    If you provide us with information about your primary care provider, we will send your visit summary.

    After every virtual visit, the Virtual Clinic provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes. This visit summary is accessible at any time from your account page.

  • Will insurance cover my visit?

    A Virtual Clinic visit is a qualified medical expense, and you can typically use your HSA or FSA account to pay for it. You may request an invoice for your visit that you can submit to your insurance plan for reimbursement. As insurance coverage varies widely among plans, we cannot guarantee reimbursement.

    Some employers cover the service in part or in full, if your plan is listed in the program selections, you may be eligible to pay less than $49 for your visit.

  • How do I submit my bill to my insurance company?

    Most insurance companies have medical reimbursement or medical claim forms available on their websites. Claim processes differ among insurers, so please contact your insurance company's claims department directly.

  • It's been a few days since my virtual visit, and I’m still not feeling well. Can I call back for a follow-up visit?

    If you have had a virtual clinic visit and are still not feeling well, our virtual providers are happy to conduct a follow-up visit with you.

    • If you are seen within 48 hours with the same chief complaint, you will not be charged for a new visit.
    • If you are calling back outside of 48 hours or about a new chief complaint or condition, then you will be charged for your visit.

    For those follow-up visits that qualify for no charge, please phone the patient concierge at 844-805-2030. If you create a visit through the website you will be required to enter a credit card number and you will be charged.

    You should not attempt to follow-up with the provider you saw via FaceTime Messaging or Skype directly. Provider Facetime and Skype accounts are not monitored and messages sent to these accounts will not be received. Please call the patient concierge for follow-up requests.

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Looking for previous visit information?

Do you need to see visit summaries and receipts for care provided prior to Oct. 1, 2019?

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