Virtual Health

What You Need to Know

During the COVID-19 situation, we are taking steps to reduce the risk in our community. We're also helping to lift the financial burden you may be facing during these uncertain times.

Telehealth Virtual Visits Are:

  • Scheduled appointments with a Froedtert & MCW provider during normal clinic hours.
  • For existing and new patients. If you do not already have a provider with us, please call 1-800-DOCTORS to get started.
  • Accomplished through MyChart messages, telephone and live video. Call your provider to find your best option.
  • For primary care and specialty care appointments.
    • Primary Care: $0 out-of-pocket for telehealth virtual visits with a primary care provider during the COVID-19 situation.
    • Specialty Care: Currently, standard out-of-pocket fees apply. This may include copays or deductible and coinsurance member liability amounts, as determined by a patient’s insurance plan.

Need care now without an appointment? Access our Virtual Clinic to receive treatment through your webcam for $20.

Scheduling a Video Visit

Video visits are preferred through your MyChart account and can be accessed via your mobile phone, tablet or desktop device with a camera. You will also need an internet connection and a quiet, private place where you can talk with and hear your provider. Video visits with a Froedtert & MCW provider can be scheduled for a specific time, just like an appointment in the clinic, during the same hours as your health center.

Schedule your video visit via MyChart direct scheduling on the web or the Froedtert & MCW App, or by calling your health center. You may also schedule a video visit by calling 414-805-3666 or 1-800-DOCTORS.

If you have caregiver access, you can also schedule a video visit for your child.

Video visits are only available if you meet the following criteria:

  • You are physically in the state of Wisconsin at the time of your video visit, as per your provider’s medical license.

If you don't know if your condition qualifies, please call and ask.

Accessing Your Video Visit

We recommend that you access your Video Visit via the MyChart section of the Froedtert & MCW App on your Smart Phone, tablet, or other device. This is the easiest and recommended way to connect with your provider for your visit. Search the words “Froedert&MCW” and download the app to get started. If you are on a laptop or desktop computer, you may visit and log in to your MyChart account to access your Video Visit.

Be sure to use the app (not the web browser) on your phone, tablet, or device. If you have the opportunity to use the Froedtert & MCW app, this is the best way to access your visit.

What to Expect During a Video Visit

By design, video visits are similar, in both process and duration, to that of a traditional office-based visit. Medical assistants may participate in gathering information, similar to a traditional office-based visit, before you meet with your physician. If your condition requires a prescription, your provider will electronically send your prescription into your preferred pharmacy.

If you are running late and unable to connect to your video visit within 10 minutes of your appointment, similar to an office visit, you will be asked to reschedule. The technology limits your ability to log in after 10 minutes.

After Your Video Visit

You and your provider may decide that you need further care following a video visit. This may include follow-up in clinic, referral to a specialty provider, lab or imaging.


Download the Froedtert&MCW App

Stay informed and access our services from anywhere. Connect your MyChart account to view your medical history, schedule a telehealth virtual visit with your provider or start an on-demand video visit now. 

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Don't Have a MyChart Account? Enroll Now

Enrollment is easy! Request your activation code online. When you receive your activation code, simply log in on your computer and create your own MyChart ID and password.

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