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Patient Financial Services is available to assist with questions you may have regarding your bill.

Have a question about your bill? Need to make a payment or establish a payment plan?

Customer service representatives are available to assist you at 800-803-8155.

Monday – Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, 9 a.m. – 1 p.m.

Your MyChart account is the easiest way to make payments, view statements, setup payment plans, and more!

To make a payment without an account, guest pay is also available at MyChart - Pay as Guest.

Location
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051

Walk-In Hours
Temporarily closed due to COVID-19.

Need to speak with a financial counselor regarding prepayments, financial assistance or programs for which you may qualify?

Financial counselors are available to answer your questions regarding programs for which you may qualify for if you are uninsured or underinsured. They can help you determine if you are eligible for financial assistance programs and will provide you with the necessary information to apply for those programs.

Financial counselors are available to assist you via phone and in person, Monday through Friday, 8 a.m.-4:30 p.m.

Froedtert Hospital and Froedtert & MCW health centers: 414-805-6206
Froedtert Menomonee Falls Hospital: 262-257-3821
Froedtert West Bend Hospital: 262-836-8077

Financial Assistance Program

We understand there are times where patients are not able to afford their hospital bills. The Financial Assistance Program is designed to assist patients in this manner.

Patients who qualify for the program will receive care with no obligation or discounted obligation to pay for services. A simple application must be completed in order to apply for the Financial Assistance Program.

Froedtert Health determines eligibility based on income, assets, and family size. The initial eligibility period for financial assistance is six months from the application date. Each patient will need to re-apply at the end of each six-month period in order to continue in the Financial Assistance Program. A new completed application is required to re-apply.

Qualifying Patients

Financial Assistance may be provided to qualified patients who:

  • Have or will receive medically necessary services at Froedtert & the Medical College of Wisconsin locations
  • Have cooperated with the respective hospital in seeking out and applying for other potentially available financial assistance programs.
  • Have exhausted any and all insurance and other available financial assistance programs such as Medicaid or BadgerCare.
  • Lack the financial resources to pay for services rendered at a Froedtert Health entity.

Patients who have insurance or other third party sources of payment for their health care may still qualify for financial assistance for the portion of the hospital bill that may be their own personal obligation to pay. Examples are deductibles and co-payments.

Excluded Services

Services not covered by the Financial Assistance program include but are not limited to the following list: 

  • Bariatric Surgery 
  • Cosmetic Surgery 
  • Services provided as part of a clinical trail 
  • Corporate Wellness services 
  • Massage Therapy services 
  • Personal Trainer services 
  • Reproductive Medicine 
  • Non Medically necessary services 
  • Transplant Services 
  • Driving evaluations 
  • Self-pay drug screening programs 
  • Self-pay speech services 
  • Alternative medicine services

Financial Assistance Application

Download the financial assistance application: