Understanding Your Bill

Pay Your Bill

As the COVID-19 situation continues to evolve, Froedtert & the Medical College of Wisconsin health network is taking steps to help reduce the risk in our community. We are temporarily asking patients to consider the following steps prior to meeting with a financial counselor.
 

Have a question about your bill?
Customer service representatives are available to assist you Monday through Friday, 8 a.m. – 4 p.m. Call 800-466-9670 or access via MyChart.

Need to make a payment?
Financial counselors are available to take your deposits and prepayments via phone at 414-805-6206, Monday through Friday, 8 a.m. – 4:30 p.m.

If you are making a payment on a prior account balance, please call the number listed on your statement. You can also pay your bill here on the website or by logging into MyChart.

Need a financial assistance application?
Applications are available here on the website.
Download Application | Descargar la Aplicación

Applications and documentation can be faxed to 414-777-1503, mailed to the address listed on the application or e-mailed to financial.assistance@froedtert.com.

Need to speak with a financial counselor for other reasons?
Financial counselors are available to assist you via phone at 414-805-6206, Monday through Friday, 8 a.m. – 4:30 p.m.

Use the information below to pay your Froedtert & the Medical College of Wisconsin bill.
View a bill example.

Pay Online
Make a payment using our secure online form.

Pay online

Pay in Person
Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051
Call to pay: 800-803-8155

Pay by Mail
Send invoice with check or money order to:
Froedtert Health
P.O. Box 734462
Chicago, IL 60673

Looking to pay your MCW bill? Visit: www.mcw.edu/paymybill.

Questions about your bill from a location in Pleasant Prairie, Kenosha or the surrounding communities? The former United Hospital System is now Froedtert South and part of the Froedtert & the Medical College of Wisconsin health network. Froedtert South continues to operate as a locally led organization and retains its current health system departments, administrative services and insurance contracts. Visit froedtertsouth.com for more information.

Help Understanding Your Bill

The care you receive at a Froedtert & the Medical College of Wisconsin site may be provided by two separate organizations. Professional services are billed by The Medical College of Wisconsin. Facility fees such as supplies, equipment, and support staff are billed by the hospitals. Therefore, the hospitals and The Medical College of Wisconsin are required to submit separate claims to insurance carriers. In order to provide a clear and simple patient billing experience, Froedtert & the Medical College of Wisconsin accounts are listed together on one patient statement.

(Please note that you may still receive separate statements for Medical College Physician accounts with dates of service prior to Dec. 1, 2018.)

I need help understanding my bill

Contact Us

Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051
800-466-9670

Customer Service
Extended Telephone Hours: 800-803-8155
Monday-Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m.-5 p.m.
Saturday, 9 a.m.-1 p.m.
Walk-In Hours: Monday-Friday, 8 a.m.-4:30 p.m.


Billing and Insurance

Learn about billing and insurance — whether you have insurance or not.

I need help understanding insurance


Financial Assistance

The Financial Assistance Program is designed to assist patients who are unable to pay their hospital and/or professional bills. Patients who qualify for the program will receive care with no obligation or discounted obligation to pay for services. A simple application must be completed in order to apply for the Financial Assistance Program.

I need financial assistance


Financial Counselors

Financial counselors are available to answer your questions regarding programs for which you may qualify if you are uninsured or underinsured. They can help you determine if you are eligible for financial assistance programs and will provide you with the necessary information to apply for those programs. 

Please call 800-466-9670 to be connected with a financial counselor.

Share This: