Billing and Insurance

Pay Your Bill

Use the information below to pay your Froedtert & the Medical College of Wisconsin bill.

Pay Online

Your MyChart account is the easiest way to make payments, view statements, set up payment plans, and more!
To make a payment without an account, guest pay is also available at MyChart - Pay as Guest.

Pay by Phone
Call to pay: 800-803-8155

Pay in Person
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051
Monday – Friday: 8 a.m. – 4:30 p.m.
Patient Financial Services is available to assist you with any questions concerning your bill. Please call to schedule an appointment.
(Only credit card payments are accepted at this location.)

Pay by Mail
Send statement coupon with check or money order to:
Froedtert Health
P.O. Box 734462
Chicago, IL 60673

Questions about your bill from a location in Pleasant Prairie, Kenosha or the surrounding communities? The former United Hospital System is now Froedtert South and part of the Froedtert & the Medical College of Wisconsin health network. Froedtert South continues to operate as a locally led organization and retains its current health system departments, administrative services and insurance contracts. Visit froedtertsouth.com for more information.

Help Understanding Your Bill

The care you receive at a Froedtert & the Medical College of Wisconsin site may be provided by two separate organizations. Professional services are billed by The Medical College of Wisconsin. Facility fees such as supplies, equipment and support staff are billed by the hospitals. Therefore, the hospitals and The Medical College of Wisconsin are required to submit separate claims to insurance carriers. In order to provide a clear and simple patient billing experience, Froedtert & the Medical College of Wisconsin accounts are listed together on one patient statement.

Billing Definitions

Deductible: The amount you must pay annually towards health care expenses before insurance starts paying benefits
Co-pays: A flat fee you pay for healthcare expenses. Example: $30 office visit co-pay, $50 urgent care co-pay, $100 ER visit co-pay.
Co-insurance: The percentage of your healthcare expenses you pay. Example: insurance pays 80%, you pay 20% of charges.
Explanation of Benefits (EOB): A letter from your insurance provider informing the patient that the claim has been processed. This letter details what the provider is being paid and the portion the patient is responsible for.
Facility Fee: Fee charged by the hospital for the use of its facilities and support staff in addition to physician fees. Example: operating room, procedure room.
Out-of-Pocket Maximum: The maximum amount you have to pay, per year, under your insurance plan. This amount includes deductible and co-insurance amounts. Co-pays are not included in the out of pocket maximum.