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As the COVID-19 situation continues to evolve, Froedtert & the Medical College of Wisconsin health network is taking steps to reduce the risk in our community. We have announced new guidelines on visitors to its hospitals, health centers and other locations. These changes, effective March 19, are designed for the safety of our patients, visitors, staff and community.  

Visitor and Primary Support Guidelines

At Froedtert Hospital, Froedtert Menomonee Falls Hospital and Froedtert West Bend Hospital:  

  • For inpatient areas, visitors are no longer allowed at this time.
  • Our Birth Centers are allowing one healthy labor support person to be present.
  • For end-of-life care and other limited situations, we will make other exceptions.

At Froedtert & MCW Emergency Departments and Health Centers: Respect a limit of one support person per patient to the greatest extent possible.

At our Cancer Centers:

  • Visitors are no longer allowed at this time. Staff can help a family member join an appointment by phone, as appropriate. When medical need necessitates that a patient requires someone to accompany them, one support person who is not ill or has a fever, cough, or shortness of breath is permitted.
  • Cancer Center staff will screen patients for COVID -19 symptoms when entering the Cancer Center.


Until further notice vendors’ access to all of our hospitals, clinics, and extended campuses, including non-patient care and administrative sites, is restricted. 

Maintenance and support services requiring a presence on campus in support of direct patient care are permitted; however, coordination with relevant department leader prior to entering any Froedtert Health location is required.  

Volunteer Services

All volunteer services have been discontinued until further notice. 

Gatherings and Patient Groups

All scheduled patient groups such as classes, wellness and support groups, etc., are suspended. 

Job Shadowing and Student Placements

All job shadows and student placements have been suspended until further notice.

Frequently Asked Questions on COVID-19

  • What Is Coronavirus (COVID-19)?

    Four types of human coronaviruses cause the common cold in humans, while other coronaviruses infect animals. Sometimes, these animal coronaviruses evolve and enter the human population. These are called new, or novel, coronaviruses. In December 2019, a novel coronavirus was identified as a cause of respiratory infection in people in Wuhan, China, and it is now known as 2019 novel coronavirus or Severe Acute Respiratory Syndrome Coronavirus 2 (SARS- CoV-2). COVID-19 is the name for the illness caused by SARS-CoV-2.

  • What Are the Symptoms of COVID-19?

    Symptoms of COVID-19 include:

    • Fever
    • Cough
    • Shortness of breath

    Call your health care professional if you develop these symptoms appear within 2 to 14 days of close contact with a person known to have COVID-19, or if you recently traveled from an area with widespread or ongoing community spread of COVID-19.

  • How Does Coronavirus (COVID-19) Spread?

    The virus appears to spread mainly from person to person within 6 feet of contact. The virus spreads through respiratory droplets from an infected person who is coughing or sneezing. It is also possible to get COVID-19 by touching a surface or object with the virus on it, then touching your eyes, nose or mouth.

    People who show symptoms of COVID-19 should wear a mask to help prevent spread of the disease to others.

  • Who Is Most at Risk?

    Anyone exposed to SARS-CoV-2 is at risk of infection. There is limited information about how COVID-19 affects high-risk groups. It’s believed that the individuals most at risk for developing a severe illness from COVID-19 are adults ages 65 and older, people with suppressed immune systems and people with underlying medical conditions such as:

    • Asthma
    • Cancer
    • Chronic lung disease
    • Chronic kidney disease
    • Diabetes
    • Heart disease
    • Liver disease
    • Obesity
  • If I’m Considered High Risk, What Should I Do?

    To protect yourself from coronavirus, stay home as much as you can. Ensure you have enough medication (prescription and over-the-counter), groceries and household items in case you need to be in your home for an extended period of time. If you do need to go out in public, keep at least six feet away from others who are showing symptoms. Wash your hands often. Regularly disinfect frequently touched surfaces in your home.

  • Should I Be Tested?

    If you think you’ve been exposed to COVID-19 or are experiencing new or worsening cough and/or shortness of breath, call our COVID-19 hotline at 414-805-2000. If you meet the requirements for testing, you'll be directed to a test site, and testing will be provided without charge.

  • What Do I Do If I Test Positive?

    Stay home, and stay away from those you live with as much as possible. Most people who test positive for COVID-19 recover at home without additional medical treatment. Keep in touch with your provider using MyChart or telehealth visits whenever possible. If you need to see your provider in person, call before visiting to help staff minimize the risk of exposure to our patients and care team.

    If your condition worsens or you experience severe symptoms such as difficulty breathing or chest pain or pressure, call 911.

  • Is There a Treatment for COVID-19?

    At this time, there is no vaccine or antiviral treatment for coronavirus disease (COVID-19).

  • How Can I Prevent the Spread of COVID-19?

    Social distancing can help slow the spread of COVID-19 in your community. Stay home whenever possible, especially if you or a family member are feeling sick. If you need to go out in public, stay at least six feet away from others who are showing symptoms, and wash your hands once you’ve returned home.

    Along with practice good hygiene, the following tips can help prevent you and others from becoming infected:

    • Avoid direct contact with people who have symptoms.
    • Avoid touching your eyes, nose and mouth.
    • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
    • Wash your hands for at least 20 seconds with soap and water immediately after coughing, sneezing or blowing your nose.
    • Always wash your hands with soap and water if your hands are visibly dirty.
    • If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains 60% to 95% alcohol.
    • Clean and disinfect items and surfaces that are frequently touched using a regular household cleaning spray or wipe.
    • The CDC now recommends that the public wear cloth face coverings, such as hand-sewn masks, bandanas or scarves, in public settings where social distancing measures are difficult to maintain.
  • Should I Wear a Mask?

    If you are sick, you should wear a mask covering your nose and mouth when you’re around other people. Caregivers should also wear a mask around sick individuals, especially if the person who is ill is unable to wear a mask.

    The CDC now recommends that the public wear cloth face coverings, such as hand-sewn masks, bandanas or scarves, in public settings where social distancing measures are difficult to maintain.

  • Can I Travel?

    The CDC recommends that travelers avoid all nonessential travel to several worldwide destinations. If you were in a country with a COVID-19 outbreak and feel sick with fever, cough or are having difficulty breathing within 14 days after you left, you should:

    • Seek medical attention. If you have symptoms or have COVID-19 concerns, please call your health care provider or the location BEFORE visiting the health care facility. This allows staff to properly prepare for your arrival and evaluate your symptoms for risk of COVID-19.
    • Wear a mask to help prevent spread of the disease to others.
    • Avoid contact with others.
    • Avoid traveling on public transportation while sick.
    • Wash your hands often with soap and water often to avoid spreading the virus to others.
    • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.

    Our Travel Medicine Program and Travel Health Clinic provide general guidance for all of your travel plans.

  • What Is Froedtert & the Medical College of Wisconsin Doing About COVID-19?

    The Froedtert & MCW health network is following the situation closely and implementing all recommendations provided by our local and state departments of health and the CDC. Our medical staff is receiving information and training on protocols to recognize, isolate and evaluate patients who may have COVID-19 infection.

  • How Is Froedtert & MCW Protecting Patients and Staff?

    We have implemented screening protocols to quickly identify persons who may have COVID-19 infection. Patients are first screened over the phone for risk factors and symptoms. If the patient is stable, screening, reporting and testing approval are done prior to the patient entering one of our facilities. If a patient requires medical care, the patient will need to go to a Froedtert & MCW Emergency Department. The Emergency Department should be notified in advance of patient details and suspicion of COVID-19.

    When people who may have COVID-19 are identified, steps are taken to prevent transmission to other patients and personnel. These measures include asking the patient to wear a surgical mask, placing the patient in an isolation room and having personnel wear appropriate personal protective equipment (PPE), including an N95 respirator, gown, gloves and eye protection.

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