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To keep patients, visitors and staff safe, the Froedtert & MCW health network adheres to these guidelines. These guidelines are based on the most current recommendations from the Centers for Disease Control and Prevention (CDC) and other regulatory agencies.

We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected, we encourage patients and families to use phone or video chat when in-person visits are not an option.

Face Covering Policy

Everyone in our facilities is required to wear a face covering. If you do not have your own face covering, a disposable mask will be provided to you.

Patients: A face covering must be worn over your mouth and nose at all times, unless otherwise instructed by your care team. Exceptions will be made for patients who are unable to wear a face covering due to a medical condition or disability.

Visitors and staff: A face covering must be worn over your mouth and nose at all times. Exceptions will not be made for visitors or staff.

Visitor and Support Person Health Guidelines

All locations: DO NOT visit a patient if you are ill or if you have any of these symptoms:

  • Fever
  • Body aches
  • Headache
  • Cough
  • Sore throat
  • Runny or stuffy nose
  • Nausea
  • Vomiting
  • Diarrhea
  • Fatigue
  • New loss of taste or smell
  • Shortness of breath or difficult breathing

Froedtert Hospital, Froedtert Menomonee Falls Hospital and Froedtert West Bend Hospital:

  • For patients with COVID-19 or patients suspected of having COVID-19, visitors are not allowed.
  • For other patients, please respect a limit of one visitor each day (8 a.m. – 8 p.m.).
  • Visitors should remain in the patient’s room during their visit to limit time spent in public areas.

Birth centers: One visitor for the duration of the patient’s stay is allowed. Please contact your Birth Center for specific guidelines.

Cancer centers:

  • Visitors are not allowed. Staff can help a family member join an appointment by phone, as appropriate. When it is medically necessary for patient care, one adult support person (at least 18 years of age) who is symptom-free is allowed.
  • Cancer center staff will screen patients and approved visitors for symptoms when entering the cancer center.

Center for Advanced Care at Froedtert Hospital (7 CFAC, 8 CFAC, 9 CFAC):

  • For patients on 9 CFAC and patients receiving a bone marrow transplant or CAR T-cell therapy, visitors are not allowed.
  • For other patients on 7 CFAC and 8 CFAC, one visitor for the duration of the patient’s stay is allowed.

Emergency departments: Please respect a limit of one visitor or support person per patient to the greatest extent possible.

Health centers, clinics and procedural areas: Please respect a limit of one visitor or support person per patient to the greatest extent possible. Visitors in procedural areas must be at least 18 years of age.

Exceptions:

  • Exceptions will be considered for patients with disabilities, regardless if they have or are suspected of having COVID-19.
  • Exceptions will also be made for end-of-life decisions and care and other limited situations.

Vendors

Vendor access to all of our hospitals, clinics and extended campuses, including nonpatient care and administrative sites, is limited. Please coordinate all visits with your Froedtert Health representative and/or relevant department leader prior to entering any location.

All vendors will be required to pass a verbal screening for COVID-19 symptoms and must provide their own face covering, to be worn at all times.

Volunteer Services

All volunteer services have been discontinued until further notice.

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