Our goal is to provide a safe, healing environment. For everyone’s safety, please respect these guidelines.
Face Masks
Masking is optional for patients, visitors and staff except if you have fever, sore throat, runny nose or cough. If you choose, you are welcome to continue to wear a mask if symptom free and request that your care team also remain masked while caring for you.
Some areas, such as hematology and oncology units, may have their own policies. Please follow any unit-specific policies regarding masking. Ask a member of your care team if you have questions.
Visitor Hours and Policies
Our visitor policy varies based on location and department.
Emergency Departments — All Locations
- Two visitors
Hospitals
- Froedtert Hospital
- Four visitors at the same time
- ICU: Zero to four visitors (including children) at the care team's discretion
- Visiting Hours: 8 a.m. – 8 p.m.
- Froedtert Bluemound Rehabilitation Hospital
- Four visitors at the same time
- Visiting Hours: 8 a.m. – 8 p.m.
- Froedtert Menomonee Falls Hospital
- Four visitors at the same time
- ICU: Two visitors at the same time
- Visiting Hours: 8 a.m. – 8 p.m.
- Froedtert West Bend Hospital
- Four visitors at the same time
- ICU: Two visitors at the same time
- Visiting Hours: 8 a.m. – 8 p.m.
- Froedtert Holy Family Memorial Hospital
- Four visitors at the same time
- ICU: Two visitors at the same time
- Visiting Hours: 8 a.m. – 8 p.m.
- Froedtert Community Hospital Locations (Mequon, New Berlin, Oak Creek, Pewaukee)
- Four visitors at the same time
- ICU: Two visitors at the same time
- Visiting Hours: 8 a.m. – 8 p.m.
Birth Centers — All Locations
- Labor and delivery: Five designated visitors (age 18 or older) plus one certified doula
- After delivery: Five designated visitors (age 18 or older) plus siblings of the child (may be limited during viral illness season)
- Visiting Hours: 8 a.m. – 8 p.m.
Cancer Center Locations — All Locations (without hospital stay)
- Visitor number not restricted
Appointments and Procedures — All Locations (without hospital stay)
- Visitor number not restricted
Urgent Care — All Locations
- Visitor number not restricted
Guidelines for Visiting a Patient in Isolation
- Limit of two visitors at the same time. Follow other designated visitor guidelines above.
- Visitors should go directly to the patient’s room and remain in the room during the visit, except to use the public restroom.
- For everyone’s safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.
General Guidelines
- Do not visit if you are experiencing a fever, cough, sore throat or body aches.
- Visitors under 18 years of age must be supervised at all times by an adult. For adults in the emergency department or hospital, the adult cannot be the patient.
Exceptions may include:
- Patients with disabilities or who are minors, end-of-life decisions and care; other limited situations.
We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected, we encourage patients and families to use phone or video chat with anyone who is unable to visit.
Vendors
Access to Froedtert Health facilities has returned to normal restrictions. While essential and non-essential vendors are now able to access our sites, please continue to follow our guidelines related to masking, health screenings and mandatory vaccination. View additional details about vendor access.