Who Can I Contact About Billing Concerns?

The Patient Financial Services Department is available to address your billing questions or concerns. Customer service representatives are available to assist you at 800-803-8155

Submit Your Billing Question Electronically
To reach our Customer Service team through your MyChart account, navigate to Messages, then Send a message to Customer Service. Alternately, you can email the Customer Service team at [email protected].

Patient Billing Leadership

Jon Neikirk, Executive Director of Revenue Cycle 
[email protected]
Jon Neikirk has oversight and responsibility for revenue cycle functions including admitting, registration, financial engagement, coding, scheduling and billing.

Jennifer Underly, Director of Patient Financial Services 
[email protected]
Jennifer Underly has oversight and responsibility for the following functions for Froedtert & the Medical College of Wisconsin health network.

  • Patient billing and collections
  • Financial counseling
  • Patient payment posting and refunds
  • Cashiering

Frequently Asked Billing and Insurance Questions

These frequently asked questions should help address any concerns you may have regarding your medical bills.