Who Can I Contact About Billing Concerns?

The Patient Financial Services Department is available to address your billing questions or concerns. Customer service representatives are available to assist you at 800-803-8155

Monday – Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, 9 a.m. – 1 p.m.

400 Woodland Prime, Suite 103
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051-4490

Walk-In Hours
Monday – Friday: 8 a.m. – 4:30 p.m.
Please call 800-803-8155 to schedule an appointment.
(Only credit card payments are accepted at this location.)

Patient Billing Leadership

You may additionally address your correspondence directly to a member of the financial services leadership team as listed below.

Jon Neikirk, Executive Director of Revenue Cycle
[email protected]
Jon Neikirk has oversight and responsibility for revenue cycle functions including admitting, registration, financial engagement, coding, scheduling and billing.

Jennifer Underly, Director of Patient Financial Services
[email protected]
Jennifer Underly has oversight and responsibility for the following functions for Froedtert & the Medical College of Wisconsin health network.

  • Patient billing and collections
  • Financial counseling
  • Patient payment posting and refunds
  • Cashiering

Frequently Asked Billing and Insurance Questions

These frequently asked questions should help address any concerns you may have regarding your medical bills.