Who Can I Contact About Billing Concerns?

The Patient Financial Services Department is available to address your billing questions or concerns. Customer service representatives are available to assist you at 800-803-8155

Monday – Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, 9 a.m. – 1 p.m.

400 Woodland Prime, Suite 103
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051-4490

Walk-In Hours
Monday – Friday: 8 a.m. – 4:30 p.m.
Please call 800-803-8155 to schedule an appointment.
(Only credit card payments are accepted at this location.)

Submit Your Billing Question Electronically
To reach our Customer Service team through your MyChart account, navigate to Messages, then Send a message to Customer Service. Alternately, you can email the Customer Service team at [email protected].

Patient Billing Leadership

Jon Neikirk, Executive Director of Revenue Cycle
[email protected]
Jon Neikirk has oversight and responsibility for revenue cycle functions including admitting, registration, financial engagement, coding, scheduling and billing.

Jennifer Underly, Director of Patient Financial Services
[email protected]
Jennifer Underly has oversight and responsibility for the following functions for Froedtert & the Medical College of Wisconsin health network.

  • Patient billing and collections
  • Financial counseling
  • Patient payment posting and refunds
  • Cashiering

Frequently Asked Billing and Insurance Questions

These frequently asked questions should help address any concerns you may have regarding your medical bills.