Billing Questions and Concerns

If you see a physician at a Froedtert & MCW location, you may receive one, or several different bills, depending on the services received. Medical College Physician, Community Physicians, Ambulatory Surgery Centers, and Froedtert Health hospital accounts are together on one statement.

If you receive a bill from another provider and have questions, please see below for contact numbers or contact the number listed on the statement.

• Medical College of Wisconsin (for dates of service prior to Dec. 1, 2018): mcw.edu/physician-services-pay-my-bill
• Advanced Healthcare: 262-532-6700

Please call 414-955-5399 to speak with Registration.

Froedtert & MCW health network offers payment plans up to 36 months depending on the amount you owe. Partial payments without an agreed upon payment arrangement will not keep your account in good standing. Please contact us at 800-803-8155 or log in to your MyChart account to set up a payment plan.

We understand there are times where patients are not able to afford their hospital bills. The Financial Assistance Program is designed to assist patients in this manner. Patients who qualify for the program will receive care with no obligation or discounted obligation to pay for services. A simple application must be completed in order to apply for the Financial Assistance Program. Please visit our Financial Services and Assistance Program for more information about this program and how to apply.

Your MyChart account is the easiest way to make payments, view statements, setup payment plans, and more!

To make a payment without an account, guest pay is also available at MyChart - Pay as Guest. The transaction portion of this website is protected with the latest encryption software.

Yes. You can see hospital account balances and view statements through MyChart. To receive e-statements, select the "Sign up for paperless billing" link from within your MyChart account.

You can pay with check or credit card remitted to:

Froedtert Health
P.O. Box 734462
Chicago, IL 60673

Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court 
Menomonee Falls, WI 53051

Walk-In Hours
Monday – Friday: 8 a.m. – 4:30 p.m.
Please call 800-803-8155 to schedule an appointment.
(Only credit card payments are accepted at this location.)

Your statement will indicate any payments received from the insurance company. You should have received an Explanation of Benefits from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.

If you call Patient Financial Services to discuss you bill, in most cases you will be asked to verify date of birth, address or social security number. You may be asked to verify more information in certain circumstances.

Yes, all uninsured patients without any third party source of payment receive a 45% discount.

Froedtert Health accepts many health insurance plans. See the plans we accept.

If you are the patient requesting an itemized statement, please contact our Patient Financial Services Department at 800-466-9670. Itemized statements are also available in MyChart.

If you are a third party requesting an itemized statement, such as an attorney:

• Print the authorization form by clicking on hyperlink located below.
  Download Authorization Form
  Download Authorization Form (Spanish)
• Complete all fields of the authorization form to prevent any delays in processing.
• Check all locations on the form as appropriate.

Send the completed authorization form via U.S. Mail or fax to the HIM (Medical Records) location below. Once the authorization is received a determination will be made if payment is needed. The time to process your request is seven to 10 business days.

Hartford Health Center
Attn: Health Information Management- ROI
110 Lone Oak Lane
Hartford, WI 53027
Ph: 262-836-2510
Fax: 262-836-8490

You can make payment via check, money order, credit card, Apple and Google Pay. Customer service representatives are available to assist you at 800-803-8155:

Monday – Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, 9 a.m. – 1 p.m.

Your MyChart account is the easiest way to make payments, view statements, setup payment plans, and more!

To make a payment without an account, guest pay is also available at MyChart - Pay as Guest.

Please visit our Cost Estimation Service for more information on how to obtain a price quote.

You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as we cannot act on your behalf in these cases to obtain payment.

Once an account is listed with a collection agency, you will need to contact the agency to arrange payment. Once paid, a satisfaction letter will be issued against the credit listing.

Insurance coverage varies among insurers and policies. Many insurance companies limit payments using a fee schedule of "usual, customary and reasonable" (UCR) allowances. Froedtert Health fees may differ from insurance companies' fee schedules. Please direct questions regarding UCR to your insurance carrier. You're responsible for payment of your account, including balances due to UCR limitations.

To appeal, you must personally lodge a formal appeal with your insurance company. You typically must appeal within a set time. Froedtert Health can't advise whether you should file an appeal and doesn't have the right to file an appeal on your behalf. Most insurers are required to respond to your request within 30 to 60 days, but it's best to check with your insurer about its appeal policy.