Who Can I Contact About Billing Concerns?
The Patient Financial Services Department is available to address your billing questions or concerns. Customer service representatives are available to assist you at 800-803-8155
Submit Your Billing Question Electronically
To reach our Customer Service team through your MyChart account, navigate to Messages, then Send a message to Customer Service. Alternately, you can email the Customer Service team at [email protected].
Patient Billing Leadership
Jon Neikirk, Executive Director of Revenue Cycle
[email protected]
Jon Neikirk has oversight and responsibility for revenue cycle functions including admitting, registration, financial engagement, coding, scheduling and billing.
Jennifer Underly, Director of Patient Financial Services
[email protected]
Jennifer Underly has oversight and responsibility for the following functions for Froedtert & the Medical College of Wisconsin health network.
- Patient billing and collections
- Financial counseling
- Patient payment posting and refunds
- Cashiering
Frequently Asked Billing and Insurance Questions
These frequently asked questions should help address any concerns you may have regarding your medical bills.
-
Who can I call if there's a change in my insurance or patient information?
Please call 414-955-5399 to speak with Registration.
-
What type of payment plans are available?
Froedtert & MCW health network offers payment plans up to 36 months depending on the amount you owe. Partial payments without an agreed upon payment arrangement will not keep your account in good standing. Please contact us at 800-803-8155 or log in to your MyChart account to set up a payment plan.
-
What is Financial Assistance and do I qualify?
We understand there are times that patients are not able to afford their medical bills. The Financial Assistance Program is designed to help patients in those times. Patients who qualify for the program will receive care with no obligation to pay or with a discounted obligation to pay. A simple application and documentation may be needed in order to qualify for the Financial Assistance Program. Please visit our Financial Assistance Program for more information about this program and how to apply.
-
What are my payment options online? Is this website safe for credit card transactions?
Your MyChart account is the easiest way to make payments, view statements, setup payment plans, and more!
To make a payment without an account, guest pay is also available at MyChart - Pay as Guest. The transaction portion of this website is protected with the latest encryption software.
-
Can I view my account balance online? Is paperless billing available?
Yes. You can see hospital account balances and view statements through MyChart. To receive e-statements, select the "Sign up for paperless billing" link from within your MyChart account.
-
Where do I mail my payment?
You can pay with check or credit card remitted to:
Froedtert Health
P.O. Box 734462
Chicago, IL 60673 -
Where are you located?
Froedtert Health Corporate Center
400 Woodland Prime
N74 W12501 Leatherwood Court
Menomonee Falls, WI 53051Walk-In Hours
Monday – Friday: 8 a.m. – 4:30 p.m.
Please call 800-803-8155 to schedule an appointment.
(Only credit card payments are accepted at this location.) -
Did you bill my insurance?
Your statement will indicate any payments received from the insurance company. You should have received an Explanation of Benefits from your insurance company that matches the total billed, adjustments and balance due that are listed on your statement.
-
What information will I be asked to verify in order to discuss my bill?
If you call Patient Financial Services to discuss you bill, in most cases you will be asked to verify date of birth, address or social security number. You may be asked to verify more information in certain circumstances.
-
Do I receive a discount if I'm uninsured?
Yes, all uninsured patients without any third party source of payment receive a 45% discount.
-
What insurance plans does Froedtert Health accept?
Froedtert Health accepts many health insurance plans. See the plans we accept.
-
How do I receive an itemized billing?
If you are the patient requesting an itemized statement, please contact our Patient Financial Services Department at 800-466-9670. Itemized statements are also available in MyChart.
If you are a third party requesting an itemized statement, such as an attorney:
-
Print the authorization form by clicking on hyperlink located below.
Download Authorization Form
Download Authorization Form (Spanish)
Complete all fields of the authorization form to prevent any delays in processing.
Check all locations on the form as appropriate.Send the completed authorization form via U.S. Mail or fax to the HIM (Medical Records) location below. Once the authorization is received a determination will be made if payment is needed. The time to process your request is seven to 10 business days.
Hartford Health Center
Attn: Health Information Management- ROI
110 Lone Oak Lane
Hartford, WI 53027
Ph: 262-836-2510
Fax: 262-836-8490 -
How can I pay my bill?
You can make payment via check, money order, credit card, Apple and Google Pay. Customer service representatives are available to assist you at 800-803-8155:
Monday – Thursday, 8 a.m. – 8 p.m.
Friday, 8 a.m. – 5 p.m.
Saturday, 9 a.m. – 1 p.m.Your MyChart account is the easiest way to make payments, view statements, setup payment plans, and more!
To make a payment without an account, guest pay is also available at MyChart - Pay as Guest.
-
How do I obtain a price quote for a service?
Please visit our Cost Estimation Service for more information on how to obtain a price quote.
-
I received a letter from my insurance company or hospital indicating other insurance information is needed or accident information is needed. What should I do?
You need to contact your insurance company to provide them with the requested information. Many insurance companies require a written response and will not take information verbally. It is your responsibility to follow-up with your insurance company as we cannot act on your behalf in these cases to obtain payment.
-
Why is there a usual, customary and reasonable (UCR) denial from my insurance carrier?
Insurance coverage varies among insurers and policies. Many insurance companies limit payments using a fee schedule of "usual, customary and reasonable" (UCR) allowances. Froedtert Health fees may differ from insurance companies' fee schedules. Please direct questions regarding UCR to your insurance carrier. You're responsible for payment of your account, including balances due to UCR limitations.
-
When an insurance company denies part of a claim because of usual, customary and reasonable (UCR) allowances, is there an appeal process?
To appeal, you must personally lodge a formal appeal with your insurance company. You typically must appeal within a set time. Froedtert Health can't advise whether you should file an appeal and doesn't have the right to file an appeal on your behalf. Most insurers are required to respond to your request within 30 to 60 days, but it's best to check with your insurer about its appeal policy.
